Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carletta Sank

Acworth,GA

Summary

Customer service professional with expertise in evaluating insurance claims, ensuring accuracy and efficiency in all assessments. Proficient in documenting findings, negotiating settlements, and interpreting complex policy language to achieve fair outcomes. Recognized for a strong work ethic and methodical approach, resulting in minimal errors and effective case resolution. Committed to enhancing customer satisfaction and driving organizational success through exceptional relationship-building skills.

Overview

22
22
years of professional experience

Work History

Independent Insurance Adjuster

Pilot Catastrophe Services
Mobile, AL
09.2019 - Current
  • Conducted thorough investigations and timely documentation to enhance claim processing efficiency.
  • Promptly addressed inquiries, resulting in improved customer satisfaction and accurate claim status updates.
  • Evaluated policies and endorsements to determine applicability for each claim case.
  • Maintained accurate records of all claim activities in compliance with company policies and procedures.
  • Identified fraudulent activity through pattern recognition in claimant documentation.

Customer Service Representative Team Lead

Cefcostores
Mobile, AL
12.2021 - 06.2024
  • Addressed customer concerns promptly to improve satisfaction levels.
  • Streamlined call center processes, reducing wait times and enhancing efficiency.
  • Contributed to cross-functional initiatives to optimize business operations and elevate customer satisfaction.
  • Executed administrative tasks, including scheduling shifts and maintaining attendance records.
  • Adapted to rapidly changing environments while managing multiple projects effectively.

Appointment Scheduler

University of South Alabama Medical Center
Mobile, AL
08.2019 - 03.2024
  • Scheduled patient appointments utilizing electronic health record systems for efficient management.
  • Coordinated physician calendars and availability to optimize scheduling processes.
  • Handled incoming calls to schedule and confirm appointments promptly.

Ward Clerk

University South Alabama Hospital
Mobile, AL
08.2018 - 09.2021
  • Efficiently managed medical records and appointment scheduling to enhance patient experience.
  • Streamlined administrative processes to improve communication and information handling among staff.
  • Responded to inquiries professionally while answering multi-line phone systems.
  • Operated office equipment including printers, scanners, and photocopiers for daily operations.
  • Compiled data reports from EHR system for hospital administration review.
  • Conducted audits of medical records to ensure quality assurance compliance.
  • Maintained organized medical records, ensuring accuracy and accessibility of patient information.

Night Auditor

Best Western Hotel
Mobile, AL
05.2016 - 04.2021
  • Managed front desk operations, facilitating efficient guest check-ins and check-outs.
  • Conducted nightly audits to verify accuracy of financial transactions and reports.
  • Balanced cash registers, resolving discrepancies during nightly reconciliations.
  • Delivered exceptional customer service by promptly addressing guest inquiries and concerns.

Shift Leader Manager

Burger King
Mobile, AL
06.2006 - 10.2018
  • Streamlined shift scheduling and task delegation to enhance team efficiency.
  • Managed inventory levels for optimal stock availability, reducing waste and increasing profit margins.

Customer Support Specialist

Alorica
Saraland, AL
03.2011 - 05.2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers in navigating products and services to enhance their experience.
  • Documented customer interactions accurately in the company's support system.

Quality Control Technician

Mobile Lumber and Millwork
Mobile, AL
04.2010 - 06.2014
  • Monitored production operations to ensure compliance with quality standards.
  • Conducted detailed visual inspections to verify adherence to established specifications.
  • Evaluated product dimensions and tolerances using precision measuring instruments.
  • Ensured product safety and quality throughout entire manufacturing process.

Patient Care Technician

University of South Alabama Hospital
Mobile, AL
09.2003 - 06.2010
  • Executed hourly rounds and responded promptly to call lights.
  • Utilized computer systems for accurate patient data charting.
  • Assisted patients with eating, bathing, and grooming to support daily living activities.
  • Reported patient status changes to nursing staff promptly.
  • Delivered direct care to patients with chronic illnesses under supervision of healthcare professionals.
  • Facilitated patient transfers between wheelchairs, beds, and exam tables.

Education

High School Diploma -

Lillie B Williamson
AL
05.2003

Skills

  • Claims management
  • Fraud detection
  • Policy evaluation
  • Time management
  • Quality assurance
  • Data analysis
  • Process improvement
  • Night audit
  • Financial reconciliation
  • Customer service
  • Cash handling
  • Record keeping
  • Customer relationship management
  • Call center operations
  • Electronic health records
  • Appointment scheduling

References

References available upon request.

Timeline

Customer Service Representative Team Lead

Cefcostores
12.2021 - 06.2024

Independent Insurance Adjuster

Pilot Catastrophe Services
09.2019 - Current

Appointment Scheduler

University of South Alabama Medical Center
08.2019 - 03.2024

Ward Clerk

University South Alabama Hospital
08.2018 - 09.2021

Night Auditor

Best Western Hotel
05.2016 - 04.2021

Customer Support Specialist

Alorica
03.2011 - 05.2018

Quality Control Technician

Mobile Lumber and Millwork
04.2010 - 06.2014

Shift Leader Manager

Burger King
06.2006 - 10.2018

Patient Care Technician

University of South Alabama Hospital
09.2003 - 06.2010

High School Diploma -

Lillie B Williamson

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