Mindy Hill
Laplace
Summary
Versatile Operations Supervisor with over 16 years of experience in team leadership and operational efficiency management. Proven ability to handle multiple tasks with proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Expertise in training staff, implementing process improvements, and ensuring compliance with safety standards. Highly reliable, adaptable, and committed to fostering collaborative work environment. Proficiency in managing 42 ambulances, staffing major special events, mutual aid units, and coordinating strike team arrivals while providing outstanding customer service and assistance.
Overview
2027
2027
years of professional experience
Work History
Operations Supervisor
Acadian Ambulance
New Orleans, LA
08.2010 - Current
- Directed supervision of 42 daily units, ensuring strict compliance with safety regulations and quality benchmarks.
- Conducted regular inspections and coordinated procurement of supplies for CCT equipment maintenance.
- Developed and delivered training programs to enhance staff proficiency in operational protocols and emergency response procedures.
- Analyzed existing workflows and introduced enhancements to improve service delivery efficiency across teams.
- Collaborated with dispatchers to streamline resource distribution and expedite response efficiency.
Operations Coordinator
Acadian Ambulance
New Orleans, LA
2011 - 2013
- Coordinated scheduling of personnel and resources to optimize operational efficiency.
- Assisted in implementing process improvements to enhance service delivery.
- Supported compliance with regulatory standards through meticulous documentation review.
- Managed inventory levels and procurement processes for operational supplies.
Paramedic
Acadian Ambulance
New Orleans, LA
11.2006 - 07.2026
- Administered advanced life support measures to critically ill patients in emergency situations.
- Collaborated with interdisciplinary teams to ensure timely and efficient patient care during transport.
- Evaluated and monitored patient conditions, providing accurate documentation for medical records.
- Mentored junior paramedics, enhancing team performance and improving response protocols.
EMT-Basic
Acadian Ambulance
New Orleans, LA
07.2005 - 11.2006
- Administered emergency medical care to patients in pre-hospital settings, ensuring rapid response and treatment.
- Collaborated with healthcare teams to assess patient conditions and deliver appropriate interventions.
- Operated advanced life support equipment, including defibrillators and monitoring devices, during transport.
- Maintained accurate patient records and documentation in compliance with regulations and protocols.
Education
Associate of Science - Emergency Medicine
South Louisiana Community College
Lafayette, LA11-2006
Critical Care Certification -
National EMS Academy
Lafayette, LA12-2005
Skills
- Operational efficiency management
- Performance evaluation
- Task delegation
- Team leadership
- Google Sheets and Microsoft Excel
- Serology specimen and data compliance
Awards & Recogniton
- Presidents Performing Award (2007)
- Paramedic of the Year New Orleans (2010)
- ACES (2012)
Timeline
Operations Supervisor
Acadian Ambulance
08.2010 - Current
Paramedic
Acadian Ambulance
11.2006 - 07.2026
EMT-Basic
Acadian Ambulance
07.2005 - 11.2006
Operations Coordinator
Acadian Ambulance
2011 - 2013
Associate of Science - Emergency Medicine
South Louisiana Community College
Critical Care Certification -
National EMS Academy