Mindy McIntyre
Cartersville,GA
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced physician practices. Successfully oversee employees and mid-level providers, budgeting, supply management and patient services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Manager II
Harbin Clinic
02.2013 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 24 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Medical Office Coordinator
Harbin Clinic
03.2006 - 02.2013
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Managed appointments, registrations and patient relations in busy Family/Internal Medicine office.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Trained all new employees on records management system.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Coordinated luncheons with Pharmaceutical Representatives.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Certified Medical Assistant
Georgia Northwestern Technical College
Rome, GA06.2016
Certificate - Medical Billing And Coding
North Metro Technical College
Acworth, GA05.2005
Skills
- Family/Internal Medicine
- Budget Oversight
- Payroll Administration
- Workflow Planning
- Managing Files and Records
- New Hire Training
- Customer Satisfaction
- Supply Ordering
- Managing Practice Operations
- Employee Performance
- Biweekly Payroll Processing
- Quality Assurance Controls
- Establish Policies
Certification
- 6-Part Leadership Series, OneDigital - January-June 2022
- Certified Medical Assistant, NHA - Certification #T6D5C6S7
Timeline
Practice Manager II
Harbin Clinic
02.2013 - Current
Medical Office Coordinator
Harbin Clinic
03.2006 - 02.2013
Certified Medical Assistant
Georgia Northwestern Technical College
Certificate - Medical Billing And Coding
North Metro Technical College
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