Maria Orozco-Alcala
CA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Practice Manager
Hospitalist Corporation Of Inland Empire
POMONA, California
07.2017 - Current
- Assist patients with post-hospitalization follow-up calls to ensure understanding of diagnosis, discharge instructions, and available resources.
- Facilitate referrals and communicate with PCPs to ensure continuity of care.
- Oversee the scheduling of specialist appointments and support services as requested by providers.
- Serve as a liaison between patients, case managers, physicians, and other care providers to enhance coordination of care.
- Answer and direct phone calls, ensuring timely communication between medical providers, patients, and external entities.
- Maintain and update electronic and paper filing systems, including patient referrals, census management, and scheduling.
- Create and distribute email correspondence, documentation, and reports related to patient care and physician needs.
- Coordinate physician credentialing, licensing renewals, and payroll verification.
- Process and enter referrals within required timeframes while maintaining accuracy and compliance.
- Verify patient insurance eligibility, resolve discrepancies, and educate stakeholders on managed care principles.
- Complete medication prior authorizations
- Coordinate disability paperwork (EDD/FMLA).
- Review daily census and admission reports to ensure proper tracking and documentation of patient care.
- Work closely with Health Information Management to maintain accurate patient records and avoid duplicate charts.
- Assist Medical Director in performance improvement and training for providers.
- Act as a point of contact between internal and external vendors, medical staff, and ancillary departments.
- Organize educational luncheons, meetings, and physician training sessions.
- Record notes during provider meetings, track feedback, and develop action plans for improvements.
- Address and resolve patient complaints in collaboration with patient relations.
Birth Registrar
Pomona Valley Hospital Medical Center
POMONA, California
06.2019 - 02.2024
- Maintains HIPAA compliance with patient medical records and personal health information.
- Prioritized work and completed tasks on time against a 5-day deadline.
- Answered incoming phone calls, scheduled appointments and addressed messages as soon as possible, Always under a time crunch with filing Birth Certificates.
- Verified demographics, updated patient profiles for many different departments in the hospital.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Retrieved medical data for physicians and patients from over thousands of patients.
- Secured confidential patient information from unauthorized access necessary from State forms to office supplies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Studied and reported medical information to Vital Statistics before filing a birth certificate.
- Collected, organized and entered patient data into medical systems.
Education
Certificate of Technical Studies - Health Unit Secretary
Azusa Adult School
Azusa, CA12-2019
Certificate of Technical Studies - Medical Assistant
Pomona Unified School District Adult And Career Ed
Pomona, CA05-2017
High School Diploma -
Ganesha High School
Pomona, CA05-2012
Skills
- EMR Software (Cerner, Epic, Athena Health, Capella)
- Medical Office Management(Internal, Family, Geriatric, Addiction Medicine)
- Proficient in Microsoft Word, Excel, and PowerPoint
- Prior-Authorizations and Referrals
- Decent Affairs/ Birth Registry
- EDD/FMLA
- Credentialing ( Hospital, Insurance, Medical Licensing)
- Payroll ( API,ADP, Rippling)
- Physician and Patient Scheduling
- Medical Terminology
- Proficient in Electronic Medical Records
- Bookkeeping & Filing
Certification
- Medical Assistant Program, Pomona Adult and Career Education School, Pomona, CA, 05/2017
- National Certified Medical Assistant (NCCT) 10/2018
- Health Unit Secretary Program, Azusa Adult School 12/2019
- CPR/AED Certification, American Heart Association, 2022
- American Medical Certification Association (AMCA) 2024
Timeline
Birth Registrar
Pomona Valley Hospital Medical Center
06.2019 - 02.2024
Medical Practice Manager
Hospitalist Corporation Of Inland Empire
07.2017 - Current
- Medical Assistant Program, Pomona Adult and Career Education School, Pomona, CA, 05/2017
- National Certified Medical Assistant (NCCT) 10/2018
- Health Unit Secretary Program, Azusa Adult School 12/2019
- CPR/AED Certification, American Heart Association, 2022
- American Medical Certification Association (AMCA) 2024
Certificate of Technical Studies - Health Unit Secretary
Azusa Adult School
Certificate of Technical Studies - Medical Assistant
Pomona Unified School District Adult And Career Ed
High School Diploma -
Ganesha High School
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