Mindy Mousoulias-Fish
holland,Oh
Summary
Experienced Call Center Representative skilled in call management, problem resolution, and effective communication. Focused on enhancing customer satisfaction through efficient issue resolution and accurate information delivery. Strong track record in active listening and delivering prompt, exceptional customer service.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Toledo Clinic Cancer Center
Maumee, Ohio
11.2025 - Current
- Responded to incoming calls from patients, delivering professional and knowledgeable assistance to ensure customer satisfaction.
- Managed incoming calls from patients and caregivers to provide accurate information.
- Supported patients in navigating treatment options and available resources.
- Educated patients on clinic services and available support programs effectively.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Collaborated with healthcare teams to convey patient inquiries and concerns effectively.
- Resolved issues by coordinating efforts with other departments.
- Answered, screened and processed a high volume of calls daily with a call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Office Manager
Citi Tel Communications
Toledo, Ohio
02.2022 - 03.2024
- Scheduled technicians for daily job sites, facilitating timely service delivery and operational efficiency.
- Processed billing using Sage accounting software to maintain financial accuracy.
- Maintained inventory of tools and parts for repairs, ensuring availability for service needs.
- Resolved customer inquiries and issues promptly via phone communication, enhancing customer satisfaction.
- Assisted customers with troubleshooting and resolving phone-related inquiries.
- Maintained accurate records of customer interactions and sales activities.
Billing specialist
Air Force One Inc
Perrysburg, Ohio
09.2019 - 03.2021
- Processed billing statements for accuracy and compliance with company policies.
- Managed customer inquiries regarding billing discrepancies and payment options.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated incorrect billings and processed refunds as necessary.
- Assisted in reconciling accounts to identify and resolve discrepancies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collaborated with departments to streamline billing processes and enhance efficiency.
- Prepared reports on billing activities for management review and analysis.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Education
High School Diploma -
Springfield Local High School
Holland, OH01-1998
Skills
- Call center customer service
- Call management
- Inbound phone call management
- Customer relationship management
- Effective communication
- Active listening
- Problem resolution
- Conflict resolution
- Data accuracy
- Invoice resolution
- Customer communications
- Call center operations
Timeline
Call Center Representative
Toledo Clinic Cancer Center
11.2025 - Current
Office Manager
Citi Tel Communications
02.2022 - 03.2024
Billing specialist
Air Force One Inc
09.2019 - 03.2021
High School Diploma -
Springfield Local High School