Mindy Olmedo
Fairfield,CT
Summary
Results-driven Administrative assistant with expertise in office workflows, providing procedure scheduling and coordinating also seeing that I deliver great work efficiency with all tasks.
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant
PACT Surgical Specialist
2200 Whitney Ave
02.2024 - Current
- Manage patient appointment scheduling, rescheduling, and follow-ups to ensure optimal schedule utilization
- Monitor cancellations and maintain an active waitlist to maximize patient access and provider efficiency
- Coordinate and schedule diagnostic tests, procedures, lab work, and specialty appointments (including colonoscopies)
- Follow up on pre-operative testing, medical clearances, and required documentation prior to procedures
- Provide patients with accurate information and respond promptly to inquiries, including patient portal support
- Assist patients with navigation and troubleshooting of the patient portal system
- Coordinate and schedule internal and external meetings for providers and staff
- Support medical assistants and nursing staff with administrative tasks to maintain efficient workflow
- Coordinate and manage provider schedules across departments as needed
- Generate superbills and verify patient insurance coverage and eligibility
- Maintain, create, and distribute reports to staff and management; identify and communicate any discrepancies or inconsistencies
- Ensure timely, accurate, and appropriate communication of information across teams
- Attend meetings as required by management and contribute to team operations
- Provide Spanish translation services for patients during medical appointments to support clear communication
- Utilize and maintain proficiency in Epic Systems (EMR), including completion of Epic training and ongoing system use
Office Manager
Allergy & Asthma Consultants of Fairfield County
Fairfield, Ct
07.2021 - 02.2024
- Maintain office services by organizing office operations and procedures.
- Maintain office efficiency by planning implementing office systems, layouts and equipment procurement.
- Coordinate Referrals.
- Enroll patients for newly prescribed specialty medications.
- Schedule deliveries as needed on a bi weekly/monthly in office administered specialty medications.
- Answer calls, Schedule and confirm appointments.
- Check in/out patients.
- Collect copays and bill payments.
- Update the Dr. Licenses and credentials.
- Contributed to team effort by accomplishing related results as needed.
Doctors Eye Center
Milford, CT
07.2017 - 07.2019
- Conducting pre-testing procedures for the doctor and preparing the exam room.
- Prepare equipment, maintain a clean working area.
- Analyze insurance for members, perform patient registration, maintain and update patient records.
- Schedule appointments; assisted patients in selecting and fitting eyeglass frames.
- Conducted insurance verification for services that involved preparing and reviewing correspondence, memorandum and administrative forms.
- Ensured staff and patients understood and adhered to HIPPA and other standards.
- Directed multiple eye vision tests to include the identification and recording of central and peripheral visual fields.
- Optical Coherence Tomography testing for Glaucoma and Macular Degeneration, and took ocular photographs for patients’ records.
- Trained new contact lens patients on the insertion, removal and care of soft contact lenses.
- Answered and directed calls to appropriate departments or set up appointments.
- Trained and supervised new employees on policies that increased customer relations and daily performance.
Skills
- Multi-tasking
- Computer Skills
- Customer Service
- Team Building
- Bilingual
- Fast Learner
- Prioritizing
- Communication
LANGUAGES
Fluent in Spanish.
Timeline
Medical Administrative Assistant
PACT Surgical Specialist
02.2024 - Current
Office Manager
Allergy & Asthma Consultants of Fairfield County
07.2021 - 02.2024
Doctors Eye Center
07.2017 - 07.2019