Mindy Roberson
Indian Trail
Summary
Dynamic professional with over 15 years in customer service. Proven expertise in managing teams, implementing operational policies, and fostering client relationships to enhance customer satisfaction and drive business success.
Overview
10
10
years of professional experience
Work History
Patient Care Director
Animal Eye Clinic
Matthews
06.2022 - Current
- Developed and implemented new policies and procedures to enhance operational efficiency.
- Hiring and Training new employees to include creation of training curriculum and manual
- Facilitate staff meetings to discuss staff and operational improvements.
- Streamlined data entry processes to ensure accurate and up-to-date patient information.
- Scheduling all appointments and surgeries for six doctors at five offices
- Managing medical records
- Maintain and further client relationships together with communication
- Handling all clinic calls
- Managed incoming and outgoing emails to ensure timely responses and organization.
- Daily reconciliation of all cash & digital payments, accounts receivable
- Accurately fill and dispense medications
- Established and maintained new relationships with vendors
- Ordering and Inventory of all non-surgical stock
- Troubleshooting all IT issues and coordinating of outside help
- Created individual birthday acknowledgment program for staff to boost morale and foster a positive work environment.
Express Lane Supervisor - Department Manager
Harris Teeter
03.2020 - 06.2021
- Led team of 20, fostering collaboration and accountability
- Monitored and ensured achievement of all department quotas
- Created weekly team schedules to meet staffing needs while adhering to payroll budgets
Wacoal Specialist/Prothesis Specialist - Sales
Nordstrom
01.2020 - 03.2020
- Due to my success within the Wacoal product line, I was actively recruited to be head of Wacoal sales at Nordstrom, South Park, as well as a training specialist for prosthesis sales. My short time with the company is solely due to the Covid-19 pandemic and its effect on the retail industry.
Wacoal Specialist Sales
Belk
07.2016 - 01.2020
- Achieved recognition as a top Wacoal Associate at Belk and Wacoal Corporation. Collaborated with team to consistently meet and exceed sales goals.
Front of House Manager
Bed and Bark pet resort
06.2021
- Managed daily staff of 10, ensuring smooth front of house operations
- Supervised front desk activities, enhancing customer service interactions.
- Handled all incoming and outgoing communications to maintain customer satisfaction
- Scheduled customer reservations efficiently and maintained calendar
- New hire onboarding and training
- Managed daily operations and staff schedules at a pet resort.
- Organizing and keeping up to date immunization records
Education
Associate of Arts - Culinary Arts
Augusta Tech
Augusta, GA01-2007
Skills
- Customer relationship management
- Operational and communication efficiency
- Problem solving and Policy implementation
- Employee training
Communication Skills
In all previous positions have risen quickly within each company, in multiple instances have had positions created specifically for me.
Timeline
Patient Care Director
Animal Eye Clinic
06.2022 - Current
Front of House Manager
Bed and Bark pet resort
06.2021
Express Lane Supervisor - Department Manager
Harris Teeter
03.2020 - 06.2021
Wacoal Specialist/Prothesis Specialist - Sales
Nordstrom
01.2020 - 03.2020
Wacoal Specialist Sales
Belk
07.2016 - 01.2020
Associate of Arts - Culinary Arts
Augusta Tech