Mindy Schmacht
Tampa,FL
Summary
Experienced leader skilled in problem-solving, supervision, team building, and customer service. Proven ability to quickly make positive changes to drive company success. Utilizes training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Manager
AMC Theatres
Tampa, FL
08.2021 - Current
- Directed and coordinated HR operations, policies, and procedures.
- Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Human Resources Manager
Excel Dental Solutions
Peoria, IL
01.2020 - 12.2020
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Office Associate II
State of Illinois-Department of Human Services
Springfield, IL
12.2018 - 09.2019
- Ensured delivery of accurate hearing orders by crafting over 150 orders for Administrative Law Judges.
- Collaborated with OIG to verify and process employee licensure appeal proceedings, ensuring 100% compliance with state regulations.
- Evaluated and confirmed eligibility for more than 200 licensing appeals through meticulous documentation.
- Efficiently managed appeal proceedings closure, cutting case processing time by 17% and enhancing workflow efficiency
Manager
AMC Theatres
Springfield, IL
10.2016 - 09.2019
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, and customer service.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Regional Manager
Optim Dental
Springfield, IL
12.2015 - 12.2018
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Developed annual budgets for each district within the region.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Analyzed regional market trends to discover new opportunities for growth.
- Developed and implemented clear policies and procedures across multi-state area.
- Spearheaded full-cycle brand expansion initiatives across sales, marketing, advertising campaign and P&L commitments.
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, CA06-2028
Associate of Science - Business Administration
Kaplan University
Davenport, IA12.2010
Skills
- Talent Acquisition
- Talent Retention Strategies
- Onboarding and Orientation
- Diversity and Inclusion
- Training Program Development
- Performance Assessment
- Corrective Action Planning
Timeline
Manager
AMC Theatres
08.2021 - Current
Human Resources Manager
Excel Dental Solutions
01.2020 - 12.2020
Office Associate II
State of Illinois-Department of Human Services
12.2018 - 09.2019
Manager
AMC Theatres
10.2016 - 09.2019
Regional Manager
Optim Dental
12.2015 - 12.2018
Bachelor of Science - Business Administration
University of The People
Associate of Science - Business Administration
Kaplan University
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