Mindy Spidle

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
• Responded to customer calls and emails to answer questions about products and services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Communicated with clients regarding account services, statements, and balances.
• Recommended products to customers, thoroughly explaining details.
• Processed 100 invoices each weeks and mailed documentation to clients.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Effective liaison between customers and internal departments.