Mindy Turner, LE, CCMA
Ringgold,GA
Summary
Highly skilled Licensed Aesthetician and Certified Clinical Medical Assistant specializing in a wide range of skin care treatments. Delivers exceptional client experiences by providing thorough education, building trust, and offering high-quality services. A persuasive communicator with a talent for upselling to drive sales and revenue growth. Proficient in delivering concise explanations of technical procedures. Recognized for enhancing operational processes and improving workflow efficiency. Previous experience includes roles in manufacturing, distribution, broad-line B2B sales, and management.
Overview
4
4
years of professional experience
Work History
Trainer
MRP/MET
Salt Lake City, UT
11.2023 - Current
- Consulted with physicians regarding specific protocols or treatments necessary for certain patient populations or diagnoses for their laser platform(s)
- Provided ongoing support and guidance to clinical staff during their training period
- Created educational materials such as manuals, handouts, multimedia visual aids, and online tutorials for use during trainings
- Participated in professional development activities related to healthcare education trends and advancements in technology relevant to clinical trainers
- Maintained up-to-date knowledge of changes within the healthcare field through attending seminars and webinars related to regulatory updates and continuing education requirements associated with licensure renewal processes
- Served as a resource person for clinical staff members seeking additional assistance or clarification on any aspect of their job duties
- Maintained accurate records of all trainings conducted, with detailed notes regarding didactic/hands-on training
- Documented all training activities including attendance records, feedback forms, surveys
- Created multimedia presentations with PowerPoint and video conferencing tools
- Resolved any issues raised by participants during the training session in a timely manner
- Adapted teaching methods according to the needs of individual learners or groups
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles
- Worked collaboratively across departments to deliver comprehensive, effective training sessions
- Obtained and organized manuals, guides and visual materials for development and training purposes
- Created and offered additional materials to enhance training
- Scheduled classes based on availability of classrooms, equipment or instructors.
Aesthetic Sales Consultant
ASI, Inc.
Marietta, GA
10.2023 - Current
- Ensured customer satisfaction by providing follow-up support after purchases
- Analyzed customer needs and preferences to recommend appropriate products
- Collaborated with marketing team to design promotional materials for campaigns
- Provided detailed product information to customers, including features, prices, and availability
- Participated in regular training sessions on new products, services, and industry trends
- Analyzed customer needs and identified solutions to meet their requirements
- Recommended process improvements that could enhance sales performance
- Advised customers on best practices when using company products or services
- Performed cold calls to prospective customers to introduce company offerings
- Generated leads through cold calling, networking, and referrals
- Priced out products for customers and drew up sales paperwork
- Listened to customers to understand needs and refer to optimal services
- Addressed customer questions and concerns regarding products and services
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Conducted market research to identify selling possibilities and evaluated customer needs actively
- Set up meetings with potential clients and listened to their wishes and concerns.
Licensed Aesthetician, CCMA
Thrive Wellness
Chattanooga, TN
07.2022 - 10.2023
- First provider in Chattanooga, TN and 200 mile radius area to offer AviClear services
- Performed laser, IPL, RF, cryolypolysis services for face and body with Rohrer Spectrum, Aviclear, Trusculpt, Secret RF, Truflex, and Coolscuplting
- Assisted in marketing efforts by providing input on promotional materials and events
- Developed relationships with vendors for procurement of necessary supplies and equipment
- Kept detailed records of client visits, treatments performed, and product purchases
- Attended continuing education courses related to esthetics industry advancements
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection
- Ensured compliance with state regulations related to sanitation and health standards
- Promoted skincare products to patients according to specific needs, boosting overall revenue
- Processed payments, set up appointments and promoted new products and services to help meet business objectives
- Assisted with operational activities such as inventory control, loss prevention and compliance.
Licensed Aesthetician, CCMA
Susong Dermatology
Hixson, TN
10.2020 - 07.2022
- Created esthetic service menu and pricing, procedure protocols, and marketing initiatives that generated an average of $30K-$35K in cosmetic procedure sales per month in additional sales with one provider utilizing 25% of their available schedule
- Assisted in marketing efforts by providing input on promotional materials and events
- Identified slow-moving retail inventory items on hand and brought in a new product line for retail
- Increased product sales by 40% by working with seven board certified dermatologists' patients through direct referrals by providers
- Effectively documented chief complaints and conducted comprehensive reviews of patient medical history while assisting with in-office medical procedures
- Answer patient questions and prepare them for procedures by explaining processes and physician instructions
- Collect and package biological specimens for laboratory analysis
- Set up, calibrate, clean, and sterilize equipment, tools, and supplies for procedures
- Communicated with patients by phone and via written correspondence
- Transmitted physician's orders to patients, provided guidance on execution, and handled follow-up queries
- Set up equipment, tools, and supplies for procedures and organize instruments as directed in surgeons' preference
- Handed instruments and supplies to surgeons during procedures
- Ensured optimal readiness of operating room by reviewing surgical requirements and organizing appropriate tools, equipment, and instruments
- Scribed and assisted in Mohs' procedures, biopsies, and exams
- Performed suture removal, documented and provided follow-up instructions from providers.
Education
BLS -
American Heart Association
Chattanooga, TNCCMA -
The University of Tennessee - Chattanooga
Chattanooga, TNDermatology Technician -
Association of Certified Dermatology Techs
Chattanooga, TNCertificate Medical Laser Technician And Medical Microneedling Laser Safety And Physics -
ASI, Inc.
Marietta, GALicensed Esthetician Esthetics/Laser Safety And Physics -
Dalton Institute of Esthetics And Cosmetology
Dalton, GASkills
- Online Instruction
- Presentations and demonstrations
- Training initiatives
- Brand building and awareness
- Curriculum Creation
- Subject matter expertise
- Group and individual instruction
- Creative Problem-Solving
- Training Needs Analysis
- Manufacturing
- First Aid
- HIPAA Compliance
- Inventory Management
- Patient Flow Management
- Patient Scheduling
- Procedure Assistance
- Conflict resolution abilities
- Patient Relations
- Clinical Documentation
- Specimens collection and processing
- Patient Assessments
- Equipment Sterilization
- Proper sterilization techniques
- Certified in Basic Life Support (BLS)
- Patient-focused care
- Medical Terminology
- Adaptable
Energyplatforms
- Candela GentleMax
- Candela V Beam
- Rohrer Spectrum
- Rohrer Pixel 8
- Cutera Secret RF
- Cutera Truscuplt ID
- Cooltone
- Aviclear
- Alma Soprano Ice
- Sylfirm X
- Cutera Excel V
- Alma Harmony
- Sciton Mjoule
- Cutera XEO
- Lutronic Accufit
- Lumenis M22 ResurFX
- Sciton BBL/Halo
- Cynosure Elite IQ
- Ilooda Secret RF
- Cutera Secret Pro
- Luvo Lucent IPL
Personal Information
Title: LE, CCMA
References
References available upon request.
Timeline
Trainer
MRP/MET
11.2023 - Current
Aesthetic Sales Consultant
ASI, Inc.
10.2023 - Current
Licensed Aesthetician, CCMA
Thrive Wellness
07.2022 - 10.2023
Licensed Aesthetician, CCMA
Susong Dermatology
10.2020 - 07.2022
BLS -
American Heart Association
CCMA -
The University of Tennessee - Chattanooga
Dermatology Technician -
Association of Certified Dermatology Techs
Certificate Medical Laser Technician And Medical Microneedling Laser Safety And Physics -
ASI, Inc.
Licensed Esthetician Esthetics/Laser Safety And Physics -
Dalton Institute of Esthetics And Cosmetology