Mindy Vice
Grantsville,UT
Summary
Polite and professional individual successful in applying strong communication and problem resolution skills to customer issues. Skilled in data entry and empathy, my background spans customer service to classroom support. Solid history of providing courteous, detailed, and accurate support to individuals and clients. Experienced in high-volume call settings, using communication skills and active listening to ensure clients issues or concerns are being resolved in a timely and professional manner.
Overview
19
19
years of professional experience
Work History
Owner
Little Meadow Cleaning Company
07.2022 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Paraprofessional
Grantsville High School and Elementary School
10.2016 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Representative
General Dynamics
10.2013 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
School Crossing Guard
Unified Police Department
11.2005 - 10.2013
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
Education
High School Diploma -
Bingham High School
South Jordan, UT06.1992
Skills
- Verbal and written communication
- Client Service
- Data Entry
- Call Center Operations
- Complaint resolution
- Empathy Display
- Calm and Patient Demeanor
- Accuracy and Attention to Detail
Timeline
Owner
Little Meadow Cleaning Company
07.2022 - Current
Paraprofessional
Grantsville High School and Elementary School
10.2016 - 06.2022
Customer Service Representative
General Dynamics
10.2013 - 05.2014
School Crossing Guard
Unified Police Department
11.2005 - 10.2013
High School Diploma -
Bingham High School
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