Melinda Waford
Pocatello,ID
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Business Analyst
Idaho Central Credit Union
06.2023 - Current
- Improved business processes by analyzing current practices and recommending optimization strategies to increase lending automation by an average of 10%.
- Streamlined project management with effective communication and collaboration across cross-functional teams for projects spanning several departments including Information Technology, Operations, and Consumer Lending.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams across multiple departments.
- Collaborated closely with stakeholders from Chiefs to VP's to identify opportunities for process improvements and drive continuous innovation in the organization.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services, onboarding new vendors to the Credit Union.
Educator
Pocatello Chubbuck School District #25
08.2020 - 06.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed and implemented classroom routines to address varying student needs.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Trained and supervised new teachers to apply best teaching practices and comply with protocols as well as a student teaching entering the profession.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Utilized innovative teaching strategies, including whole group, small group, and individualized instruction to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Improved student comprehension by up to 3 levels, incorporating visual aids and real-life examples into lesson plans.
Educator
American Falls School District #381
08.2016 - 08.2020
- Utilized innovative teaching strategies to effectively engage students in learning.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Assessed student performance and provided feedback to facilitate student success.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Member Relationship Agent
Idaho Central Credit Union
04.2012 - 01.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of Credit Union products and services and creating welcoming, positive experiences and promoting sales.
- Increased sales and customer satisfaction through personalized servicing.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to ensure members were getting competitive rates on products.
- Utilized CRM software, Salesforce, to manage customer accounts and track performance metrics.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Bachelor of Arts - Elementary Education
Idaho State University
Pocatello, ID12.2016
Skills
- Communication and Engagement Techniques
- Time Management
- Data Collection and Analysis
- Data Confidentiality
- Coaching and Mentoring
- Analytical Thinking
Timeline
Business Analyst
Idaho Central Credit Union
06.2023 - Current
Educator
Pocatello Chubbuck School District #25
08.2020 - 06.2023
Educator
American Falls School District #381
08.2016 - 08.2020
Member Relationship Agent
Idaho Central Credit Union
04.2012 - 01.2015
Bachelor of Arts - Elementary Education
Idaho State University