MINELVA EXIL
Summary
Experienced in the field of Human Services, dedicated over 5 years to assisting individuals from diverse backgrounds, offering support and connecting them with valuable community resources. Expertise in efficiently documenting cases, identifying available resources, facilitating client enrollment in assistance programs, providing emotional support, and closely monitoring progress. Developed strong ability to handle distressing situations with composure and interact effectively with individuals from all walks of life. Resourcefulness and perseverance key factors in success.
Overview
13
13
years of professional experience
Work History
Visit Verification/Receptionist Supervisor
Nursing Personnel Homecare
12.2017 - Current
- Supervised both receptionist/visit verification team
- Ensured all Home Health Aides clock in and clock out on time
- Complete pre-billing such as POC's, unbalanced, and incomplete confirmations
- Ensured all timesheets and payroll completed on time for all staff members
- In charged of VNS monthly audits
- Monitored call switchboard and customer service
- Created new visits and approved overtime in needed
- Counseled aides on payroll/timesheet policies and procedures
Direct Support Professional
YAI - Seeing Beyond Disabilities
12.2016 - 08.2017
- Adhered to policies, procedures and regulations
- Used effective communication skills & time management skills
- Partial member of a highly effective team (Teamwork within the circle of support)
- Completed mandatory trainings based on the program (AMAP, CPR/First Aid, SCIP-R, Defensive Driving, etc.), as well as applying skills
- Demonstrated OPWDD Core Competencies
- Ensured health, wellness and safety by managing crisis situations and providing appropriate supervision of the people we support
- Demonstrated a willingness to assist people with ADLs
- Transported and escorted people we support on recreational activities, medical appointment, home visits, etc
- Build Positive relationships
- Maintained a therapeutic environment through a variety of methods: Personal Outcome Measures, Person Centered Thinking, Informed Decision Making
- Ensured person centered plans are implemented
- Completed documentation to ensure compliance and billing
- Used foundational Teaching skills (EMOE, Task analysis, essential skills, supports and modifications, etc.)
Community Health Worker
Aids Center of Queens County
01.2016 - 11.2016
- Scheduled and assisted clients to medical appointments
- Assisted clients with applications process for community resources (counseling, SNAP, Housing)
- Conducted wellness follow up call to clients
- Attend staff meetings and training in order to provide effective service for the clients
- Maintained necessary documentation for all activities associated with the health facility
- Arraigned transportation for clients
Home Health Aide
Accent Care
11.2014 - 02.2016
- Helped patients with personal hygiene, dressing, bathing, and other daily tasks
- Performed basic health care services for patients including checking vital signs or administering prescription medication
- Helped with general light housekeeping
- Made transportation arrangements as needed
- Worked with a nurse, personal care aide, a CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals
- Observed and report on patient condition
- Kept up with in-service training
Clerk
Personal Touch Home Care Agency
06.2015 - 12.2015
- Register and process all employment applications and collect necessary documents to facilitate employment
- Prepare and complete all necessary paperwork to maintain the employees personnel file
- Verify compliance related items such as licenses, certificates, etc
- Update and input personnel information in the computer
- Supervises and assists caregivers in the completion of I-9 and verify paperwork
- Conducts and assists in paperwork completion during Orientation
- Schedule professional and paraprofessional staff for in-services, OBRA, physicals and other required compliances
- Track and monitor compliance status of professional and para-professional staff
- Assist in the provision of documentation during audits
- Assists with translation and document completion in classrooms as necessary
- Adhere to the Organizations documentation and care procedures and standards of personal and professional conduct
Cashier
Burger King
08.2012 - 06.2015
- Received cash funds from customers and ensured an accurate daily count
- Prepared food to strict health guidelines
- Able to follow detailed instructions
- Maintained the cleanliness of the restaurant by sweeping, mopping, and wiping down of surfaces
- Greeted customers and provided high quality customer service to guarantee repeated business
- Placed customer's orders using POS system
Intern/Front Desk Worker
Haitian Family Resource Center
02.2012 - 06.2012
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Manage accounts and perform bookkeeping
Education
A.A.S - Psychology
GED Diploma - General Education, Creole & English
Practical Nursing - Nursing
Georgia Piedmont Technical College
Clarkston, GA06-2027
Home Health Aide (HHA) Certificate -
Christencher Institute of Vocational Training
Brooklyn, NY2014
GED -
Turning Point
New York, NY2014
Skills
- Customer service focus
- Task Delegation
- Document Management
- Meeting Coordination
- Problem-Solving
- Time Management
- Active Listening
- Team Leadership
Timeline
Visit Verification/Receptionist Supervisor
Nursing Personnel Homecare
12.2017 - Current
Direct Support Professional
YAI - Seeing Beyond Disabilities
12.2016 - 08.2017
Community Health Worker
Aids Center of Queens County
01.2016 - 11.2016
Clerk
Personal Touch Home Care Agency
06.2015 - 12.2015
Home Health Aide
Accent Care
11.2014 - 02.2016
Cashier
Burger King
08.2012 - 06.2015
Intern/Front Desk Worker
Haitian Family Resource Center
02.2012 - 06.2012
GED Diploma - General Education, Creole & English
Home Health Aide (HHA) Certificate -
Christencher Institute of Vocational Training
GED -
Turning Point
A.A.S - Psychology
Practical Nursing - Nursing
Georgia Piedmont Technical College
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