Minenhle Londiwe Khoza
Summary
Skilled Care Provider assisting elderly, convalescents with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
CCI South Africa
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Addressed customer account discrepancies and concerns.
- Maintained up-to-date knowledge of product and service changes.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Telesales Rep
Ignition Group
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Informed current and prospective customers of promotions and new or upgraded products.
Customer Service Agent
Synergy
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Addressed customer account discrepancies and concerns.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Caregiver
Cynthia Davids
03.2023 - 02.2024
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Liaised with key accounts to deliver targeted administrative household support.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with self-administered medications.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Childcare Provider
Good Hope Creche
02.2020 - 03.2022
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Developed lessons and activities to promote children's physical and emotional development.
- Created and implemented activities to promote language development.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Education
Higher Certificate in Law - Law
University of South Africa
South Africa07.2024
Sacred Heart Secondary School
01.2015
Skills
- Light Housekeeping
- Convalescence Support
- Service Documentation
- Certified in CPR/AED
- Schedule Maintenance
- Compassionate communication
- Daily living assistance
- Infection Control
- Flexible schedule and availability
- Errands
- Medication Administration
- Safety Compliance
- Behavior redirection
- Incident Reporting
- CPR/AED
Drivers License
None
Personal Information
- ID Number: 970905 0416 087
- Criminal Offences: None
- Date of Birth: 09/05/97
- Gender: Female
- Nationality: South African
- Marital Status: Single
State Of Health
Excellent
References
- CCI South Africa, Ashley, Campaign Manager, 082 433 7713
- Ignition Group, Navin, Team Manager, 079 105 9869
- Synergy, Taariq Essop, Team Manager, 084 969 8424
- Good Hope Creche, Maria Mphili, +27735094897
- Cynthia Davids, 9738307444
Hobbies and Interests
Reading
Timeline
Caregiver
Cynthia Davids
03.2023 - 02.2024
Childcare Provider
Good Hope Creche
02.2020 - 03.2022
Customer Service Agent
CCI South Africa
Telesales Rep
Ignition Group
Customer Service Agent
Synergy
Higher Certificate in Law - Law
University of South Africa
Sacred Heart Secondary School
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