Minerva Ketchum
Waxahachie
Summary
Detail-oriented individual with extensive experience in data entry, document processing, and confidentiality maintenance. Proven ability to manage customer inquiries effectively and resolve issues promptly, enhancing overall service quality and efficiency.
Overview
34
34
years of professional experience
Work History
Ticket Taker
Red Zone Games
Arlington
11.2015 - Current
- Seasonal job for Pee-Wee football and Cheerleading teams from all over Texas and nearby States to be invited by Red Zone Games to play on the Dallas Cowboys field
- Scanned tickets for entry to gaming events and activities.
- Assisted guests with inquiries about event schedules and venue rules.
- Maintained cleanliness and organization at ticketing areas during events.
- Monitored crowd flow to enhance attendee experience and safety measures.
- Provided exceptional customer service to enhance overall guest satisfaction.
- Reported issues or concerns to management for prompt resolution and support.
- Remained professional while interacting with customers in a courteous manner.
- Verified customer's ticket information and scanned tickets to ensure validity.
- Assisted in resolving customer complaints or conflicts as needed.
- Provided directions to guests throughout the facility.
- Adhered to all company policies and procedures while on duty.
- Communicated effectively with management staff regarding any issues that arose during shift hours.
- Assisted in setting up equipment prior to an event when necessary.
- Performed additional tasks as requested by supervisor or manager.
- Provided assistance to disabled patrons if needed.
- Reported any suspicious activity or potential threats to supervisor immediately.
- Maintained positive working relationship with fellow staff and management.
Deputy Clerk 3
Ellis County District Clerk's Office
Waxahachie
06.1999 - 12.2025
- Answered phone inquiries and assisted visitors in person across county.
- Filed civil and family cases accurately and efficiently.
- Processed payments via cash, money orders, cashier's checks, and credit or debit cards.
- Executed online e-filing of documents both in and out of office.
- Maintained confidentiality of sensitive files and documents.
- Issued citations, warrants, and writs while ensuring accuracy for filing.
- Corresponded via email with relevant parties to facilitate communications.
- Supported co-workers by providing assistance during busy periods.
- Assisted in managing case files and court records.
- Maintained accurate data entry in case management systems.
- Managed public relations problems with discretion and courtesy to maintain positive public image.
- Managed the front desk reception area; answered telephone calls.
- Communicated with customers and employees to answer questions or explain information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Processed legal documents for filing and public access.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Delivered messages and ran errands.
Clerk/Dispatcher/911 Operator
Ellis County Sheriff's Office
Waxahachie
06.1992 - 03.1999
- Managed emergency and non-emergency calls to ensure efficient response times.
- Dispatched deputies or officers to address complaints effectively.
- Calmed irate callers to gather critical information.
- Quickly responded to various situations with appropriate dispatching actions.
- Translated for THP during traffic stops requiring assistance.
- Conducted driver's license and criminal history checks efficiently.
- Typed transcriptions of conversations in real-time.
- Distributed confidential paperwork to designated personnel.
- Helped in training new dispatchers
- Worked any shift, any hour, any day, any holiday, flexible with my time
- Assisted in onboarding processes to ensure seamless integration of new staff.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TXSkills
- Data entry and document processing
- Confidentiality maintenance
- Effective communication
- Mail processing and prioritization
- Records retrieval
- Telephone etiquette
Timeline
Ticket Taker
Red Zone Games
11.2015 - Current
Deputy Clerk 3
Ellis County District Clerk's Office
06.1999 - 12.2025
Clerk/Dispatcher/911 Operator
Ellis County Sheriff's Office
06.1992 - 03.1999
High School Diploma -
Waxahachie High School