Minerva Muniz
Miami
Summary
Dynamic RevOps business analyst at Kaseya with expertise in process improvement and cross-functional collaboration. Proven ability in data analysis and optimization, delivering actionable insights to senior leadership that enhance operational effectiveness and drive client satisfaction. Committed to leveraging analytical skills to achieve strategic business objectives.
Overview
16
16
years of professional experience
Work History
RevOps Business Analyst
Kaseya
Brickell
09.2024 - Current
- Collaborated with cross-functional teams to ensure project success.
- Assisted in designing, developing, and implementing new systems and processes to enhance operational effectiveness.
- Reviewed policies, procedures, and business rules to identify and recommend optimization opportunities.
- Presented findings and recommendations to senior leadership for approval.
- Ensured data quality by conducting rigorous testing and validation procedures.
- Provided technical support for software maintenance and user inquiries to ensure smooth system functionality.
Senior Billing Specialist
Kaseya
Brickell
07.2023 - 09.2024
- Resolved customer complaints regarding billing discrepancies, credits, and returns to enhance satisfaction.
- Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions.
- Analyzed billing data to identify trends and areas for improvement.
- Collaborated with sales team to ensure proper invoicing of products and services.
- Developed process improvements from customer feedback to meet business objectives.
- Devised strategy to align operations with organizational goals.
Billing and Collections Specialist
Revenue Cycle Management Professionals, Inc.
Miami
06.2022 - 06.2023
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns and consistently achieving the targeted recovery rate.
- Managed high volume of inbound calls for delinquent account reconciliation, ensuring timely resolution and improved customer satisfaction.
- Applied more than 50 payments each week to reach personal goals of $5,000-$10,000 in collections.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reconciled providers coding and documentation to ensure compliance with insurance payer guidelines, facilitating accurate billing.
- Utilized EClinical Works systems to streamline management of patient records, enhancing data accessibility and accuracy.
Billing Coordinator II
Baptist Health Miami Cancer Institute
Miami
10.2018 - 06.2022
- Managed billing and coding for hospital, emergency room, inpatient, and outpatient services.
- Coded and submitted all medical claims to insurance payers with precision.
- Completed all necessary claim paperwork, documentation, and system entry with precision.
- Collaborated with accounting and the contracts department to develop effective invoicing procedures to improve the efficiency of billing operations.
- Was in charge of account reconciliations and resolving discrepancies.
- Resolved CPT and ICD-9 coding discrepancies to ensure compliance and maximize reimbursement accuracy.
- Leveraged Cerner Soarian software to streamline data management processes.
Patient Collections
Femwell Group Health
Miami
08.2015 - 10.2018
- Executed targeted collections on accounts overdue by over 30 days, improving recovery rates.
- Engaged with patients to establish payment plans and explore restructuring options, enhancing patient satisfaction.
- Managed high volume of inbound calls for delinquent account reconciliation, facilitating efficient resolution.
- Consistently maintained monthly goals of collections of $20,000.
Account Executive
CareersUSA
Miami
01.2015 - 08.2015
- Identified new business opportunities through cold calling, networking, and targeted marketing efforts.
- Maintained strong business relationships with clients, fostering loyalty and retention.
- Engaged qualified candidates from pipelines, referrals, and job fairs to support recruitment efforts.
- Submitted candidate resumes to customer account managers for evaluation and processing.
- Used effective screening processes to assess candidates' strengths and weaknesses.
Loss Prevention Investigator
Neiman Marcus
Coral Gables
02.2010 - 10.2014
- Executed strict security and safety procedures, safeguarding company assets against theft and mismanagement.
- Prevented theft through vigilant observation and investigation of suspicious behaviors.
- Investigated suspicious activity and analyzed POS data to ensure employee compliance with procedures.
- Conducted interviews with employees and suspects, producing detailed reports to support law enforcement investigations.
- Improved the shrink management program and provided training to the Loss Prevention Officers.
- Restored $20,000 monthly by collecting outstanding debts.
- Increased profits by 80% without reducing customer satisfaction rates.
Education
High School -
G Holmes Braddock Senior High
Miami, FL08.1998
Skills
- Data analysis
- Business analytics
- Report analysis
- Performance metrics
- KPI tracking
- Data extraction
- Data interpretation
- ZenDesk
- Process improvement
- Workflow analysis
- Process mapping
- System development
- System implementation
- Code reviewing
- Testing techniques
- Test scenarios
- Optimization
- Sales strategy
- Client management
- Cross-functional collaboration
- Team management
- Project management
- Auditing
- Payables and receivables
- Issue resolution
- NetSuite
- Salesforce
- ZenDesk
- Data entry
- Attention to detail
- Multitasking
- Organizational skills
- Communication skills
- Verbal communication
- Analytical thinking
- Problem solving
- Time management
- Issue resolution
- Strategic thinking
- Team collaboration
- Solution development
- User testing
- Industry knowledge
- User testing
- Solution development
- Data mapping
- Project management
- Business case validation
Languages
- Spanish
- English, Native
- Spanish, Fluent
Timeline
RevOps Business Analyst
Kaseya
09.2024 - Current
Senior Billing Specialist
Kaseya
07.2023 - 09.2024
Billing and Collections Specialist
Revenue Cycle Management Professionals, Inc.
06.2022 - 06.2023
Billing Coordinator II
Baptist Health Miami Cancer Institute
10.2018 - 06.2022
Patient Collections
Femwell Group Health
08.2015 - 10.2018
Account Executive
CareersUSA
01.2015 - 08.2015
Loss Prevention Investigator
Neiman Marcus
02.2010 - 10.2014
High School -
G Holmes Braddock Senior High