Dynamic RevOps business analyst at Kaseya with expertise in process improvement and cross-functional collaboration. Proven ability in data analysis and optimization, delivering actionable insights to senior leadership that enhance operational effectiveness and drive client satisfaction. Committed to leveraging analytical skills to achieve strategic business objectives.
Hi, I’m
Minerva Muniz
Miami,FL
Summary
Overview
16
years of professional experience
Work History
KaseyaBrickell, US
RevOps Business Analyst
08.2024 - Current
Job overview
- Collaborated with cross-functional teams to ensure project success.
- Assisted in designing, developing, and implementing new systems and processes to enhance operational effectiveness.
- Reviewed policies, procedures, and business rules to identify and recommend optimization opportunities.
- Presented findings and recommendations to senior leadership for approval.
- Ensured data quality by conducting rigorous testing and validation procedures.
- Provided technical support for software maintenance and user inquiries to ensure smooth system functionality.
KaseyaBrickell, US
Senior Billing Specialist
06.2023 - 08.2024
Job overview
- Resolved customer complaints regarding billing discrepancies, credits, and returns to enhance satisfaction.
- Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions.
- Analyzed billing data to identify trends and areas for improvement.
- Collaborated with sales team to ensure proper invoicing of products and services.
- Developed process improvements from customer feedback to meet business objectives.
- Devised strategy to align operations with organizational goals.
Revenue Cycle Management Professionals, Inc.Miami, US
Billing and Collections Specialist
05.2022 - 05.2023
Job overview
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns and consistently achieving the targeted recovery rate.
- Managed high volume of inbound calls for delinquent account reconciliation, ensuring timely resolution and improved customer satisfaction.
- Applied more than 50 payments each week to reach personal goals of $5,000-$10,000 in collections.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reconciled providers coding and documentation to ensure compliance with insurance payer guidelines, facilitating accurate billing.
- Utilized EClinical Works systems to streamline management of patient records, enhancing data accessibility and accuracy.
Baptist Health Miami Cancer InstituteMiami, US
Billing Coordinator II
09.2018 - 05.2022
Job overview
- Managed billing and coding for hospital, emergency room, inpatient, and outpatient services.
- Coded and submitted all medical claims to insurance payers with precision.
- Completed all necessary claim paperwork, documentation, and system entry with precision.
- Collaborated with accounting and the contracts department to develop effective invoicing procedures to improve the efficiency of billing operations.
- Was in charge of account reconciliations and resolving discrepancies.
- Resolved CPT and ICD-9 coding discrepancies to ensure compliance and maximize reimbursement accuracy.
- Leveraged Cerner Soarian software to streamline data management processes.
Femwell Group HealthMiami, US
Patient Collections
07.2015 - 09.2018
Job overview
- Executed targeted collections on accounts overdue by over 30 days, improving recovery rates.
- Engaged with patients to establish payment plans and explore restructuring options, enhancing patient satisfaction.
- Managed high volume of inbound calls for delinquent account reconciliation, facilitating efficient resolution.
- Consistently maintained monthly goals of collections of $20,000.
CareersUSAMiami, US
Account Executive
12.2014 - 07.2015
Job overview
- Identified new business opportunities through cold calling, networking, and targeted marketing efforts.
- Maintained strong business relationships with clients, fostering loyalty and retention.
- Engaged qualified candidates from pipelines, referrals, and job fairs to support recruitment efforts.
- Submitted candidate resumes to customer account managers for evaluation and processing.
- Used effective screening processes to assess candidates' strengths and weaknesses.
Neiman MarcusCoral Gables, US
Loss Prevention Investigator
01.2010 - 09.2014
Job overview
- Executed strict security and safety procedures, safeguarding company assets against theft and mismanagement.
- Prevented theft through vigilant observation and investigation of suspicious behaviors.
- Investigated suspicious activity and analyzed POS data to ensure employee compliance with procedures.
- Conducted interviews with employees and suspects, producing detailed reports to support law enforcement investigations.
- Improved the shrink management program and provided training to the Loss Prevention Officers.
- Restored $20,000 monthly by collecting outstanding debts.
- Increased profits by 80% without reducing customer satisfaction rates.
Education
G Holmes Braddock Senior High
High School
08.1998
University Overview
Skills
- Data analysis and business analytics
- Report analysis and performance metrics
- KPI tracking and data extraction
- Data interpretation and mapping
- Process improvement and workflow analysis
- System development and implementation
- Code reviewing and testing techniques
- Test scenarios and optimization
- Sales strategy and client management
- Cross-functional collaboration and team management
- Project management and auditing
- Payables and receivables management
- Issue resolution and attention to detail
- Multitasking and organizational skills
- Communication skills, verbal communication, and analytical thinking
- Problem solving and time management
- Strategic thinking and solution development
- User testing and industry knowledge
Timeline
RevOps Business Analyst
Kaseya
08.2024 - Current
Senior Billing Specialist
Kaseya
06.2023 - 08.2024
Billing and Collections Specialist
Revenue Cycle Management Professionals, Inc.
05.2022 - 05.2023
Billing Coordinator II
Baptist Health Miami Cancer Institute
09.2018 - 05.2022
Patient Collections
Femwell Group Health
07.2015 - 09.2018
Account Executive
CareersUSA
12.2014 - 07.2015
Loss Prevention Investigator
Neiman Marcus
01.2010 - 09.2014
G Holmes Braddock Senior High
High School