Minerva Navarro G.
Phoenix
Summary
Youth care professional with strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.
Experienced with creating safe and supportive environments for youth. Utilizes conflict resolution and crisis intervention skills to promote positive outcomes. Knowledge of behavioral management techniques and emotional support strategies.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Key
01.2021 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
House Cleaner
New Imagen Cleaning Services
09.2018 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Costumer Services Front Counter
Bashas Food City
05.2003 - 02.2018
- Assisted customers with food orders, ensuring quick and accurate service.
- Organized inventory behind the counter for easy access and restocking.
Bilingual Secretary Teacher
Instituto Comercial Lazaro Cardenas
08.1988 - 05.1995
- Kept detailed records of student progress and attendance.
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
- Served as a mentor for new teachers, offering guidance on effective classroom management techniques and instructional strategies specific to bilingual classrooms.
Education
176 Hours Literary English Classes
Unlimited Potencial
Phoenix, AZ01-2014
117 Hours English Literacy
Unlimited Potencial
Phoenix, AZ01-2013
GED -
Arizona Deparment of Educacion
Phoenix,AZ01-2003
English Education
Golden Gate Community Center
39 Ave And Macdowel01-2002
68 Hrs Adult Basic Educacion Program
Rio Salado Community College
Goodyear, AZ01-2002
Diploma - English Language
Maurice M. C. Cash
3851 W. Roeser Rd. Phoenix,Az.01-1998
Academy Instituto Comercial "Lazaro Cardenas"
Cd. Morelos Baja Califronia. Mexico05-1988
Middle School Tec#12
Cd. Morelos, Baja California Mexico05-1985
Skills
- Emotional support
- Documentation and reporting
- Conflict de-escalation
- Youth supervision
- Teaching strategies
- Literacy development
- Keyboarding skills
- Organization
- Customer interaction
- Product knowledge
- Product restocking
- Sales promotion
Certification
- Assists of self Administration of medication (ASAOM)
- Emergency Mental Health Protocol course at SWK.
- Naloxone Narcan administration training course at SWK
- Developmental stages of childhood course at SWK
- Trauma informed care course at SWK
- LGBTIQ course at SWK
- Americans with disabilities course of SWK
- Child Abuse & negligent
- CPI certification
- CPR certification
Timeline
Youth Care Worker
Southwest Key
01.2021 - Current
House Cleaner
New Imagen Cleaning Services
09.2018 - 06.2020
Costumer Services Front Counter
Bashas Food City
05.2003 - 02.2018
Bilingual Secretary Teacher
Instituto Comercial Lazaro Cardenas
08.1988 - 05.1995
176 Hours Literary English Classes
Unlimited Potencial
117 Hours English Literacy
Unlimited Potencial
GED -
Arizona Deparment of Educacion
English Education
Golden Gate Community Center
68 Hrs Adult Basic Educacion Program
Rio Salado Community College
Diploma - English Language
Maurice M. C. Cash
Academy Instituto Comercial "Lazaro Cardenas"
Middle School Tec#12
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