Summary
Overview
Work History
Education
Skills
Software Skills
Languages
Timeline
Generic

Minerva Duran

New York

Summary

Knowledgeable revenue analyst with strong foundation in revenue management strategies and history of optimizing pricing and inventory controls. Proven ability to enhance profitability through strategic analysis and effective decision-making. Demonstrated expertise in forecasting and data-driven insights.

Overview

11
11
years of professional experience

Work History

Corporate Revenue Analyst

Arlo Hotels
07.2023 - Current
  • Analyzed revenue trends to support strategic decision-making
  • Process and manage revenue reporting such as daily pick up, operations forecast, and end of month revenue reports
  • Established strong relationships with our partners for a harmonious collaboration resulting in supporting and achieving company's revenue goals
  • Supported Revenue Director with special projects and additional job duties.
  • Developed and manage pricing strategies to optimize revenue and enhance profitability for all NYC properties
  • Collaborated with sales teams to align pricing strategies with business objectives.

Reservations Manager

Gansevoort Meatpacking Hotel
09.2022 - Current
  • Maintain accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Collaborated with marketing teams to create promotional campaigns, increasing direct bookings.
  • Managed team of reservation agents, ensuring high-quality service and accurate bookings.
  • Plan, direct, and coordinate training and schedules for reservation coordinators
  • Develop and analyze revenue data to assess current or future hotel rate decisions
  • Oversaw daily reservations operations, ensuring optimal occupancy and revenue management.

Trip Experience Coordinator

Atlas Obscura
05.2021 - 09.2022
  • Managed 25-35 international trips (5-14 pax) per month
  • Entered data, generated reports, and produced tracking documents.
  • Increased client satisfaction by facilitating clear and consistent communication between trip teams and the customer.
  • Collaborate with operations on on-ground trip logistics
  • Used software tools to create documents and other communications
  • Provided concierge service and organized memorable travel itineraries for clients with extended plans to travel
  • Gathered and organized materials to support operations.

Reservation and Revenue Manager

Lotte Hotel
03.2020 - 05.2021
  • Oversee and manage reservations team of four
  • Develop and analyze revenue data to assess current and future hotel rate decisions
  • Reported to Director regarding future revenue development, assisted in business plan adjustments for hotel rates and availability to maximize revenue


Event Coordinator Intern

Do You Speak ?
06.2019 - 11.2019
  • Managed event logistics and operations..
  • Maintained status reports for client projects.
  • Performed event coordination for (+20) parties and gatherings.
  • Managed administrative logistics of events planning, event booking and event promotions.

Reservations Supervisor

Fairmont
08.2017 - 04.2019
  • Supervised team of three
  • Collaborated with other departments regarding group, business travel, and transient reservations
  • Trained and coordinated schedules for new staff
  • Managed at least 600+ peak group blocks
  • Assisted in formulating group forecast

Groups Room Coordinator

Courtyard And Residence Inn Austin
03.2014 - 08.2017


  • Managed all hotel group assignments
  • Supported revenue manager on inventory management
  • Created promotional package for groups through Passkey and accumulated additional $40,000 of up-sell additional revenue

Education

Associate of Science - Hospitality Management, Hospitality and Tourism

Austin Community College
Austin, TX
05.2015

Skills

  • Travel Planning
  • Reservations Booking
  • Data analysis
  • Project management
  • Critical thinking
  • Advanced Excel
  • Data-driven decision making
  • Budgeting and planning

Software Skills

Peak15 Tour Operator Software 

Slack 

Stripe 

Microsoft Office Suite  

Advance Excel

Opera Property Management

Group-Max Passkey

Duetto

Siteminder

Sabre 


Languages

Spanish
Native or Bilingual

Timeline

Corporate Revenue Analyst

Arlo Hotels
07.2023 - Current

Reservations Manager

Gansevoort Meatpacking Hotel
09.2022 - Current

Trip Experience Coordinator

Atlas Obscura
05.2021 - 09.2022

Reservation and Revenue Manager

Lotte Hotel
03.2020 - 05.2021

Event Coordinator Intern

Do You Speak ?
06.2019 - 11.2019

Reservations Supervisor

Fairmont
08.2017 - 04.2019

Groups Room Coordinator

Courtyard And Residence Inn Austin
03.2014 - 08.2017

Associate of Science - Hospitality Management, Hospitality and Tourism

Austin Community College

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