Ming Wei Gao
Queens,NY
Summary
Compassionate professional skilled in client relations, benefits administration, and onboarding. Proven ability to enhance service delivery and streamline processes, ensuring optimal support for clients and caregivers.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Officer Coordinator
Americare
Flushing, New York
11.2024 - Current
- Client & Patient Support: Managed a high volume of daily calls, providing compassionate, solutions-focused assistance while promptly resolving questions, concerns, and service-related issues for caregivers, patients, seniors, and individuals with disabilities.
- Benefits & Healthcare Navigation: Guided clients and families through complex SNAP and Medicaid renewal processes while coordinating NYIAP scheduling to ensure timely access to critical healthcare, benefits, and support services.
- Community & Agency Coordination: Coordinated with PPL, CASA, CPC, OPWDD, and NYIA to meet program requirements, resolve service-related challenges, and foster communication among clients, caregivers, and partner organizations.
- Customer Service & Problem-Solving: Built strong relationships with clients, caregivers, families, and community partners through exceptional customer service, active listening, professionalism, and effective problem-solving.
- Business Development & Outreach: Partnered with marketing and HR leadership on community outreach and client engagement initiatives, enhancing organizational visibility and expanding services for seniors and children with disabilities.
- Cross-Functional Collaboration: Collaborated with Finance, Care Coordination, HR, and other departments to strengthen communication, improve teamwork, and ensure seamless day-to-day operations.
- Workflow Optimization: Identified workflow inefficiencies and implemented organizational strategies that streamlined processes and improved operational efficiency.
HR Coordinator
1st Class Care Services
Flushing, New York
09.2023 - 07.2024
- New Hire Training & Orientation: Led orientation and training programs for new hires, covering agency policies, caregiving standards, workplace procedures, and regulatory requirements.
- Employee Onboarding & HR Support: Managed end-to-end onboarding for Home Health Aides, ensuring compliance with applications, I-9 and W-4 completion, orientation, training, and regulatory requirements.
- HR Records & Compliance: Maintained and updated HR databases and employee personnel records, ensuring accurate tracking of certifications, training, and compliance documentation.
- Employee Relations & Benefits Support: Acted as primary contact for employee inquiries, delivering prompt assistance with reimbursement claims, schedule adjustments, transportation benefits, and Flexible Spending Account (FSA) inquiries.
- Payroll & Timekeeping Administration: Coordinated EVV clock-in/clock-out corrections and collected handwritten timesheets, facilitating accurate payroll processing and timekeeping records.
- Workforce Compliance & Wage Plan Administration: Successfully renewed and registered 2024 wage plans for 500+ HHA/PCA/CDPAP employees within one month, demonstrating strong organizational skills, attention to detail, and commitment to regulatory compliance.
Office Assistant
Life Improvement Home Care Inc.
Flushing, New York
02.2023 - 07.2023
- Streamlined document preparation: Organized documents for scanning by removing staples, correcting orientation, and arranging materials for efficient processing.
- Ensured Document Accuracy & Quality: Reviewed and verified scanned documents for accuracy, completeness, and proper formatting while maintaining high attention to detail.
- Supported team productivity: Collaborated with team members to meet processing deadlines and troubleshoot scanning issues, ensuring prompt resolution of document discrepancies.
- Managed employee relations: Addressed workplace employee relations matters, including conflict resolution and performance evaluations, fostering a respectful and supportive work environment.
Education
Bachelor of Arts - Psychology
University At Buffalo
Buffalo, NY08-2019
Bachelor of Science - Business Administration And Management
University At Buffalo
Buffalo, NY08-2019
Skills
- Employee onboarding
- Regulatory compliance
- Benefits management
- Timekeeping management
- Program coordination
- Client relations
Languages
English
Professional
Mandarin
Professional
Timeline
Officer Coordinator
Americare
11.2024 - Current
HR Coordinator
1st Class Care Services
09.2023 - 07.2024
Office Assistant
Life Improvement Home Care Inc.
02.2023 - 07.2023
Bachelor of Arts - Psychology
University At Buffalo
Bachelor of Science - Business Administration And Management
University At Buffalo