Minh Pham

• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tested systems, noting issues and completing preventive maintenance.
• Participated in ongoing training programs offered by manufacturers or industry organizations to continuously enhance skill set. Successfully certified for Mobile Service.
• S3 level technician, certify to work on drive unit, HV battery, Infotainment, Steering and Suspension, Wheel and Alignment for all Tesla model.

• Noises, Mechanical and Cloud diagnostic via Toolbox 3.

• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
• Achieved 80% increase in productivity in fixed operations, parts and service department.

• Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
• Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Participated in ongoing training to stay up to date with advancements in automotive technology.