Minh Truong
Sugar Land
Summary
Dynamic healthcare professional with over 5 years of diverse experience in therapy coordination and patient advocacy, dedicated to enhancing patient care and operational efficiency. Expertise lies in managing interdisciplinary teams, optimizing therapy services, and navigating complex insurance processes. Proven ability to advocate for patients while ensuring compliance with clinical standards and promoting effective communication. Committed to supporting patient recovery journeys and fostering meaningful relationships within the healthcare community. Bilingual proficiency enhances engagement with a wider patient demographic, contributing to a holistic approach to care.
Overview
4
4
years of professional experience
Work History
TMS Technician
Anew Era TMS and Psychiatry
10.2025 - Current
- Collaborate with providers, admissions, and practice administrator to assure patient scheduling and care delivery is completed timely and effectively
- Address any patient’s medical conditions or symptoms
- Responsible for operating a medical/mechanical device
- Support office with daily operations of the facility to include knowledge of all aspects of behavioral health services
- Check in or check-out patients, verifies demographics with each clinic visit
- Verify/collect payments for all patient check-in
- Answers telephones on a timely basis and takes messages/schedules appointments as necessary
- Explain and administer patient treatment procedures
- Utilize patient scheduling software
- Monitor a patient for medical symptoms
- Provide medical intervention in an emergency situation
Therapy Coordinator
Silverstone Healthcare
04.2024 - 06.2025
- Oversaw daily therapy operations to ensure high-quality patient care and client satisfaction
- Served as primary liaison for patients and families, addressing concerns and clarifying services
- Coordinated interdisciplinary care, ensuring seamless communication across providers
- Reviewed and approved therapy plans and schedules for clinical compliance and efficiency
- Managed staffing, scheduling, and recruitment, including contract partnerships
- Streamlined intake, referral distribution, and invoice approvals to support operational flow
- Collaborated with clinical and administrative teams to resolve issues and advocate for patients
Patient care advocate
Cencora
09.2023 - 02.2024
- Entered enrollment data into CRM and verified insurance eligibility
- Investigated benefits to determine coverage, restrictions, and patient cost-share
- Managed prior authorization (PA) processes, including payer follow-up and provider communication
- Coordinated with healthcare providers to gather required documentation
- Assessed patient records for continued eligibility in free drug assistance programs
Physical Therapist Tech
Vista Physical Therapy
11.2022 - 04.2023
- Assisted physical therapists in providing rehabilitative care to athletes and general patients
- Supported patients through therapeutic exercises and recovery protocols under clinical supervision
- Observed and learned treatment techniques for a wide range of musculoskeletal injuries
- Gained firsthand experience in patient care, clinical operations, and the physical therapy process
- Developed strong communication skills by interacting with patients throughout their recovery journeys
- Contributed to a supportive environment that emphasized education, safety, and motivation in rehabilitation
Physical Therapist Tech
Corpa Orthopedics
02.2022 - 07.2022
- Assisted licensed physical therapists in delivering rehabilitative care to patients with various musculoskeletal injuries
- Provided patients with clear instruction and support during prescribed therapeutic exercises
- Ensured proper use of equipment and monitored patients for safety and progress during sessions
- Gained firsthand knowledge of the physical therapist’s role, treatment techniques, and recovery processes
- Worked closely with patients to support their physical recovery and improve functional outcomes
- Developed strong interpersonal skills through patient interaction and collaborative care
Education
B.S - Psychology
University of St. Thomas
Houston12.2021
Skills
- TMS MagSTIM certified
- Competed 40 hour course for APA therapy
- Proficient in - Microsoft Office, teams, Word, Excel, PowerPoint, Adobe, Flash, Photoshop, etc
- Bilingual: English and Vietnamese
- Medical terminology/ Body systems
- Leadership / Adaptability / Excellent Communication & Customer service
Languages
Vietnamese
English
Timeline
TMS Technician
Anew Era TMS and Psychiatry
10.2025 - Current
Therapy Coordinator
Silverstone Healthcare
04.2024 - 06.2025
Patient care advocate
Cencora
09.2023 - 02.2024
Physical Therapist Tech
Vista Physical Therapy
11.2022 - 04.2023
Physical Therapist Tech
Corpa Orthopedics
02.2022 - 07.2022
B.S - Psychology
University of St. Thomas