MinJi Kim
La Habra,CA
Summary
Certified EKG Technician with extensive experience in cardiac monitoring and patient care. Currently pursuing studies in Diagnostic Medical Sonography to enhance expertise in cardiovascular and general imaging. Dedicated to providing precise testing while maintaining a compassionate approach.
Overview
9
9
years of professional experience
Work History
Student
Cypress College
Cypress, California
06.2025 - Current
- Pursue education in DMS program
Customer Service Manager
Auto Sound
Los Angeles, California
02.2020 - 01.2025
- Developed and implemented strategies to enhance customer service experience.
- Reviewed customer feedback to identify improvement areas in service processes.
- Conducted regular training sessions on products, services, and customer service techniques.
- Collaborated with marketing, sales, and IT departments to ensure seamless customer service operations.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications, or escalations.
Airport Customer Service Agent
Korean Airlines
Los Angeles, California
09.2018 - 12.2019
- Delivered clear announcements over PA system, communicating important flight updates to passengers.
- Provided comprehensive customer service by addressing inquiries and resolving complaints.
- Assisted disabled passengers with special needs throughout their travel experience.
- Inspected luggage for prohibited items prior to aircraft loading, ensuring compliance with security protocols.
- Verified identification documents to confirm passenger identity before boarding.
- Engaged customers using active listening and strong interpersonal skills to enhance satisfaction.
- Ensured passenger safety by adhering strictly to all airport security protocols.
Medical Receptionist
Jai H Lee MD Orthopedic Clinic
Los Angeles, California
01.2017 - 03.2018
- Prepared charts for new patients, ensuring completion of all required forms.
- Supported clinical staff during patient visits by rooming patients and collecting vital signs.
- Verified insurance coverage for appointments and collected co-payments as necessary.
- Greeted and checked in patients while updating information in computer system.
- Assisted with filing medical records, maintaining accurate electronic files.
- Communicated professionally with physicians, nursing staff, technicians, and medical assistants to execute daily tasks.
- Scheduled patient appointments, optimizing provider time and treatment room utilization.
- Followed up on appointments, processed payments, and maintained organized patient files. Completed patient referrals to other medical specialists.
Education
Associate of Science - Diagnostic Medical Sonographer
Cypress College
Cypress, CAEKG Technician
CSULB
Long Beach, CASkills
- EKG testing and monitoring
- Patient care and communication
- Medical terminology
- Vital signs measurement
- Data entry and EMR management
- Anatomy and physiology
- Ultrasound fundamentals
- Bilingual in English and Korean
Timeline
Student
Cypress College
06.2025 - Current
Customer Service Manager
Auto Sound
02.2020 - 01.2025
Airport Customer Service Agent
Korean Airlines
09.2018 - 12.2019
Medical Receptionist
Jai H Lee MD Orthopedic Clinic
01.2017 - 03.2018
Associate of Science - Diagnostic Medical Sonographer
Cypress College
EKG Technician
CSULB
Similar Profiles
Kurt BeuKurt Beu
Instructor at Cypress CollegeInstructor at Cypress College
PHILIPPE ZRAPHILIPPE ZRA
Kitchen Assistant(student Placement) at Cypress CollegeKitchen Assistant(student Placement) at Cypress College
MELISSA TimperioMELISSA Timperio
Internship Student at Cypress CollegeInternship Student at Cypress College
Rafael Angel Garcia JrRafael Angel Garcia Jr
20 Thermal at Subzero Constructors20 Thermal at Subzero Constructors
Jixian ChengJixian Cheng
Part-Time Personal Trainer at N/APart-Time Personal Trainer at N/A