Minnay Marshall
Veterans Health Administration VHA
Katy,TX
8
years of professional experience
Experienced professional with a strong background in HR, investigations, legal support, case management, and regulatory compliance across federal, state, and local government agencies. Skilled in case analysis, policy interpretation, problem-solving, and handling sensitive matters with sound judgment and professionalism.
Work History
Human Resources Specialist
3 Years 7 Months- Administer and adjudicate employee leave programs, including FMLA, Advanced Annual and Sick Leave, Voluntary Leave Transfer Program (VLTP), and Leave Without Pay (LWOP), in accordance with federal regulations and VA policies.
- Review and evaluate FMLA requests and medical documentation for eligibility, completeness, and compliance; return deficient documentation for clarification or revision when necessary.
- Analyze employee circumstances and determine appropriate leave options based on applicable regulations, policies, eligibility requirements, and available leave.
- Provide HR counseling and guidance to employees and supervisors regarding FMLA, medical leave, bereavement, advanced leave, leave transfer, LWOP, and other leave entitlements.
- Research and interpret federal regulations, VA policies, and leave authorities to resolve complex leave issues and provide accurate recommendations and determinations.
- Maintain confidentiality of sensitive medical and personal information while coordinating leave actions and resolving issues with employees, supervisors, HR, payroll, and timekeeping personnel.
- Serve as a member of the HR training team, developing and delivering training to managers and supervisors on FMLA and other federal leave programs, including eligibility requirements, documentation, employee entitlements, and management responsibilities.
Investigator
2 Months- Investigated reports of alleged child abuse and neglect, conducting timely and thorough investigations to determine the nature and extent of allegations and ensure child safety.
- Conducted interviews and fact-finding activities with children, parents, caregivers, family members, reporters, medical professionals, educators, law enforcement, and other collateral contacts to gather and evaluate relevant information.
- Assessed immediate child safety, risk of future harm, family functioning, and home conditions, determining appropriate interventions and developing safety plans when necessary.
- Conducted home visits and face-to-face assessments, observed children and family interactions, reviewed medical and other relevant records, and gathered documentation and evidence to support investigative findings.
- Collaborated with law enforcement, courts, attorneys, medical professionals, schools, and community service providers on complex and joint investigations; provided information and recommendations regarding protective actions and services.
- Prepared and maintained comprehensive investigative documentation, reports, affidavits, and case records, accurately documenting findings, safety assessments, services, and actions taken in accordance with DFPS policies and Texas law.
Paralegal Specialist
5 Months- Reviewed and analyzed loan authorization agreements, closing documents, legal instruments, and supporting documentation to ensure accuracy, completeness, and compliance with SBA policies, regulations, and applicable legal requirements.
- Managed an assigned portfolio of SBA disaster loans, coordinating loan closing, documentation, and disbursement activities while ensuring all required conditions were satisfied.
- Conducted legal and regulatory research involving federal, state, and local laws, regulations, filing requirements, and procedures applicable to loan and real estate transactions.
- Examined borrower submissions and case files to identify deficiencies, resolve discrepancies, and determine appropriate corrective actions needed to complete loan processing and closing.
- Prepared and reviewed legal correspondence, forms, agreements, and other documents, providing guidance to borrowers, representatives, attorneys, and internal staff regarding documentation requirements and SBA procedures.
- Maintained accurate and confidential legal and loan case files, tracked deadlines and required actions, and collaborated with attorneys and other SBA personnel to resolve complex cases and ensure timely completion of transactions.
Guardian Case Manager
1 Year 6 Months- Successfully obtained professional guardian certification in Texas, completing required training and education in guardianship law, ethics, case management, and the protection of vulnerable adults.
- Managed a caseload of adult wards under Harris County guardianship, coordinating legal, medical, financial, social, and psychiatric services to promote their safety, stability, and overall well-being.
- Developed, implemented, and monitored individualized Ward Care Plans, addressing housing, medical care, mental health, social services, basic needs, and other services based on each ward’s circumstances.
- Conducted monthly face-to-face visits and residential inspections to assess living conditions, safety, health, and quality of care and to identify and resolve emerging needs or concerns.
- Coordinated medical and psychiatric care, communicated with healthcare providers and residential facilities, and facilitated treatment decisions consistent with the ward’s needs and guardianship authority.
- Prepared and maintained legal and case documentation, including court reports, annual reports, care plans, correspondence, and case notes; collaborated with judges, attorneys, courts, healthcare providers, government agencies, and other stakeholders.
Child Support Officer
1 Year- Conducted detailed child support investigations to locate absent parents, verify employment and income, identify assets, establish paternity, and determine appropriate case actions.
- Prepared and processed legal and administrative documents related to establishing, modifying, and enforcing child, medical, and dental support obligations in accordance with Texas Family Law and federal regulations.
- Monitored assigned child support cases, reviewed payment histories, identified delinquent accounts, and initiated or referred cases for appropriate enforcement actions to collect past-due support.
- Negotiated lump-sum payments, repayment arrangements, and out-of-court agreements with noncustodial parents and their representatives to resolve outstanding child and medical support obligations.
- Researched and analyzed case information using agency systems, maintained accurate electronic case files and documentation, and ensured all investigative and enforcement actions were thoroughly documented.
- Provided customer service and case guidance to parents and other parties, explained child support policies and procedures, responded to inquiries and complaints, and collaborated with attorneys, courts, state agencies, and community organizations to resolve complex cases.
Investigator
1 Year 2 Months- Investigated reports of alleged child abuse and neglect, conducting timely and thorough investigations to determine the nature and extent of allegations and ensure child safety.
- Conducted interviews and fact-finding activities with children, parents, caregivers, family members, reporters, medical professionals, educators, law enforcement, and other collateral contacts to gather and evaluate relevant information.
- Assessed immediate child safety, risk of future harm, family functioning, and home conditions, determining appropriate interventions and developing safety plans when necessary.
- Conducted home visits and face-to-face assessments, observed children and family interactions, reviewed medical and other relevant records, and gathered documentation and evidence to support investigative findings.
- Collaborated with law enforcement, courts, attorneys, medical professionals, schools, and community service providers on complex and joint investigations; provided information and recommendations regarding protective actions and services.
- Prepared and maintained comprehensive investigative documentation, reports, affidavits, and case records, accurately documenting findings, safety assessments, services, and actions taken in accordance with DFPS policies and Texas law.
Education
Master of Science - Social Work
Master of Science - Social Work
Skills
Regulatory Compliance & Policy Interpretation
Investigations & Fact-Finding
Case Management & Case Analysis
Legal & Documentation Review
Advising
Counseling & Communication
Problem-Solving & Decision-Making
Timeline
Human Resources Specialist
Veterans Health Administration VHA
01.2023 - CurrentRead More
Investigator
Department of Family and Protective Services
11.2022 - 01.2023Read More
Paralegal Specialist
Small Business Administration, SBA
12.2021 - 05.2022Read More
Guardian Case Manager
Harris County Protective Services
06.2020 - 12.2021Read More
Child Support Officer
Office of the Attorney General of Texas
06.2019 - 06.2020Read More
Investigator
Department of Family and Protective Services
04.2018 - 06.2019Read More
Our Lady of The Lake University
Master of Science from Social Work
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Prairie View A&M University
Master of Science from Social Work
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