Minnie Acero
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the varying roles within the customer service industry. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating team culture.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
07.2021 - Current
- Compliance with CPNI and consistently in-line with, or exceeded metric standards
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor if needed.
- Promote available products and services to customers during service, account management, and order calls.
Marketing Liaison
Kaimikahu Hale O' Hula
08.2021 - Current
- Plan and execute internal and external marketing events.
- Answer general marketing inquiries by email, phone, and mail.
- Organize logistics for marketing and proposal strategy meetings.
- Oversee preparation of marketing copy, images, videos, emails, and other collateral.
- Devise content strategy to effectively engage target audiences.
- Write and distribute informational releases to increase brand visibility.
Residential Property Manager
Greystar Property Management
12.2014 - 01.2018
- Handled tenant complaints promptly and appropriately, calling in support services as needed.
- Monitored timely receipt and reconciliation of rent collections in accordance with state statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Residential Property Manager
Simply Better Rentals
11.2010 - 09.2014
- Oversaw management of 360 unit property while providing general service to tenants.
- Performed take-over procedures for properties in Arizona, Nevada, and Texas, ensuring smooth ownership and management transitions.
- Developed annual operating budgets and forecasts, and, sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
Bachelor of Science - Business Marketing Candidate
University of Phoenix
Phoenix, AZAssociate of Science - Nursing
Borough of Manhattan Community College of The City University of New York
New York, NY05.1994
Skills
- Microsoft Excel
- Customer Relations
- Microsoft Word
- Microsoft PowerPoint
- Recordkeeping Strengths
- Professional Telephone Demeanor
- Sales and Marketing
- Fair Housing Mandates
- Tenant and Eviction Laws
- Staff Management
- Brand Awareness
- Talent Acquisition
- Motivational Leadership
- Coaching and Mentoring
Languages
Tagalog
Native or Bilingual
Visayan
Native or Bilingual
Spanish
Limited Working
Timeline
Marketing Liaison
Kaimikahu Hale O' Hula
08.2021 - Current
Customer Service Representative
Consumer Cellular
07.2021 - Current
Residential Property Manager
Greystar Property Management
12.2014 - 01.2018
Residential Property Manager
Simply Better Rentals
11.2010 - 09.2014
Bachelor of Science - Business Marketing Candidate
University of Phoenix
Associate of Science - Nursing
Borough of Manhattan Community College of The City University of New York
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