Minnie Alexander
FORT WORTH,Texas (TX)
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
15
15
years of professional experience
Work History
Call Center Customer Service Specialist
Map Communications
North Richland Hills, TX
04.2022 - 09.2022
- Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.
- Utilized computer systems to accurately log customer interactions and tracked call resolution times for quality assurance purposes
- Documented all call information according to standard operating procedures.
- Adhered strictly to rules set forth by the company concerning privacy regulations, consumer rights and documentation requirements.
Customer Service Representative
CEC Entertainment
Irving, TX
09.2007 - 09.2020
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted customers in making reservations over the phone and online.
- Provided customer service to ensure guest satisfaction.
- Updated reservation records, availability, rates and other data into computer system.
- Ensured accuracy of all customer information entered into the system.
Education
High School Diploma -
Horace Mann
Gary,In06-1972
Skills
- Customer Service
- Customer Assistance
- Credit and cash transactions
- Retail Merchandising
- Customer service excellence
- ID Verification
- Loss Prevention
- Loss prevention understanding
- Loss prevention goals monitoring
Timeline
Call Center Customer Service Specialist
Map Communications
04.2022 - 09.2022
Customer Service Representative
CEC Entertainment
09.2007 - 09.2020
High School Diploma -
Horace Mann
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