Minnie Drummer
Shaker Heights ,OH
Summary
Dynamic mental health professional with a friendly demeanor and strong problem-solving skills, experienced at First Alliance Healthcare of Ohio. Successfully coordinated client services, enhancing access to vital resources and achieving optimal outcomes. Proven ability to educate clients and foster emotional well-being through effective communication and teamwork.
Overview
2026
2026
years of professional experience
Work History
QMHS
First Alliance Healthcare of Ohio
2025 - Current
- Coordinated services and resources to facilitate client access to support programs.
- Monitored client progress and adjusted action plans as necessary for optimal outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Mental Health Support Worker
Caring Faces
2022 - 11.2024
- Provided individualized support to clients, enhancing emotional well-being and coping strategies.
- Monitored client progress, documenting behavioral changes and reporting to mental health professionals.
- Developed and implemented care plans in collaboration with multidisciplinary teams for optimal outcomes.
- Educated clients on mental health resources, improving access to necessary services and support systems.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Tax Preparer
Jackson Hewitt
2024 - 10.2024
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Reviewed financial documents for accuracy, identifying discrepancies and advising clients on potential deductions.
- Educated clients on tax processes and requirements, enhancing their understanding of tax obligations.
- Assisted in the implementation of new software tools, streamlining data entry and improving processing efficiency.
Education
Communications
Youngstown State University
Youngstown, OHGED - General Studies
Max Hays
Cleveland, OH06.2009
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Timeline
QMHS
First Alliance Healthcare of Ohio
2025 - Current
Mental Health Support Worker
Caring Faces
2022 - 11.2024
Tax Preparer
Jackson Hewitt
2024 - 10.2024
Communications
Youngstown State University
GED - General Studies
Max Hays