Minnie Kelley
Reporting analysts
LANCASTER,TX
Summary
I have management experience: 10 years
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
27
27
years of professional experience
Work History
Reporting Analyst
Imagine 360
03.2018 - 01.2025
- Led data analysis initiatives, developed comprehensive reports, and streamlined reporting processes to drive informed decision-making across departments.
- Maintained meticulous data quality standards while managing multiple reporting cycles and delivering actionable insights to senior management.
- Partnered with cross-functional teams to identify reporting needs and develop tailored analytics solutions that improved operational efficiency.
- Designed and executed advanced data analysis frameworks to enhance cross-departmental decision-making processes and optimize resource allocation.
- Spearheaded implementation of automated reporting systems, reducing manual data processing time and enhancing accuracy of executive insights.
- 7 Years
Clerical Support Team Lead
GPA (purchased by Imagine360 May 2018 to Present)
07.2014 - 05.2018
- Led clerical operations, streamlined document management systems, and coordinated administrative workflows for cross-functional teams while mentoring support staff.
- Optimized office procedures through digital transformation initiatives, reducing processing time and enhancing departmental efficiency.
- Supervised administrative team, fostered positive workplace culture, and implemented new training protocols to improve service quality.
- Analyzed workflow bottlenecks, developed solutions for process improvement, and maintained accurate documentation of operational procedures.
- Implemented digital document management solutions and standardized filing protocols, resulting in streamlined administrative operations, and reduced retrieval times.
- 4 Years
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding system operation, use and repair.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
Customer Service Trainer
GPA (purchased by Imagine360 May 2018 to Present)
07.2004 - 07.2014
- Led comprehensive customer service training programs, developed curriculum materials and mentored new trainers to enhance service quality standards.
- Orchestrated cross-functional training initiatives, partnering with department heads to identify skill gaps and implement targeted learning solutions.
- Analyzed training effectiveness through performance metrics, refined programs based on participant feedback and operational requirements.
- Pioneered interactive learning methodologies, incorporating role-play scenarios and digital tools to boost engagement and knowledge retention.
- Cultivated positive learning environment, provided personalized coaching and developed support materials to ensure sustained skill development.
- Designed and implemented blended learning solutions combining virtual simulations with hands-on practice, transforming traditional training into engaging experiences.
- 10.5 Years
Customer Service Representative
GPA (purchased by Imagine360 May 2018 to Present)
05.2000 - 06.2004
- Resolved customer inquiries, enhancing satisfaction and retention through effective communication.
- Managed high-volume calls, achieving positive feedback and improving response times.
- Utilized CRM systems to track interactions, leading to streamlined processes and better service.
- Collaborated with team to address complex issues, ensuring consistent customer support.
- Identified areas for service improvement, contributing to increased efficiency and client loyalty.
- 4.5 Years
Clerical Support
GPA (purchased by Imagine360 May 2018 to Present)
12.1997 - 01.2000
- Streamlined document management systems and coordinated administrative workflows, reducing processing time while maintaining accuracy standards.
- Provided essential clerical support to cross-functional teams, facilitating smooth operations and enhancing departmental communication.
- Implemented new filing protocols and data entry procedures, leading to improved document retrieval and operational efficiency.
- Managed office correspondence and maintained records while supporting team members with administrative tasks and project coordination.
- 2.5 Years
Education
High School Diploma -
Garland High School
310 S. Garland High School05-2025
Skills
- Data Analysis, To complete
- Automation, To complete
- Customer Relationship Management, To complete
- Business Efficiency, To complete
- Business Process Improvement, To complete
- Decision Making, To complete
- Customer Service, To complete
- Communication, To complete
- Data Processing, To complete
- Customer Service Training, To complete
- Data Entry, To complete
- Data Quality, To complete
- Document Management Systems, To complete
- Digitization, To complete
- Performance Management, To complete
LANGUAGES
English, Native/Bilingual
Timeline
Reporting Analyst
Imagine 360
03.2018 - 01.2025
Clerical Support Team Lead
GPA (purchased by Imagine360 May 2018 to Present)
07.2014 - 05.2018
Customer Service Trainer
GPA (purchased by Imagine360 May 2018 to Present)
07.2004 - 07.2014
Customer Service Representative
GPA (purchased by Imagine360 May 2018 to Present)
05.2000 - 06.2004
Clerical Support
GPA (purchased by Imagine360 May 2018 to Present)
12.1997 - 01.2000
High School Diploma -
Garland High School
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