Minnie Strozier
Poca,WV
Summary
Driven Financial Counselor with proven expertise in Insurance Verification and exceptional patient counseling skills, honed at Wellstar Cobb Hospital. Excelled in establishing payment plans and enhancing patient financial literacy, significantly reducing financial risk for WHS. Demonstrated commitment to maintaining patient confidentiality and delivering outstanding customer service at WellStar Kennestone Hospital. Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over 20 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Counselor
Wellstar Cobb Hospital
Austell, GA
05.2023 - Current
- Worked with patients to setup payment plans and help complete financial assistance.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services. Responsible for promptly and efficiently responding to patient inquiries regarding charges and account settlement
- Meet with patients and their families to discuss their out-of-pocket costs for their recommended treatments and determine payment plans and other financial obligations.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Patient Access Specialist
WellStar Kennestone Hospital
Marietta
04.2004 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Education
No Degree - Business Administration
Jones College
Jacksonville, FLSkills
- Insurance Verification
- Relationships and rapport
- Cash Flow Management
- Patient Counseling
- Financial Counseling
- Financial advice
Certification
Certified Revenue Cycle Representative
Certified Patient Account Representative
Healthcare Financial Management Association
Certified Revenue Cycle Representative
Set the standards of performance for revenue cycle staff proving a high level of revenue knowledge and expertise has been reached.
Timeline
Financial Counselor
Wellstar Cobb Hospital
05.2023 - Current
Patient Access Specialist
WellStar Kennestone Hospital
04.2004 - Current
No Degree - Business Administration
Jones College