Minoo Ahmadi
Campbell,CA
Summary
Experienced leader and customer service professional with a diverse background in sales, delivery, automotive, luxury branding, competitive sales, B2C, food industry, and caregiving.
Throughout my career, my experience in sales and delivery has equipped me with the ability to navigate competitive markets and deliver unparalleled customer service. In the automotive and luxury branding sectors, I have honed my skills in B2C sales, building lasting relationships and fostering brand loyalty. Additionally, my background in the food industry and caregiving has instilled in me a strong sense of empathy, compassion, and attention to detail. I am passionate about making a positive impact in every role I take on and am committed to exceeding expectations in all that I do.
Overview
11
11
years of professional experience
Work History
Sales Manager
Tesla
Burlingame, CA
07.2023 - 11.2023
- Finished top 3% in all of Northern California and one of the only stores that exceeded lead, test drive and sales target by over 105% on each category in Q3-2023.
- Helped re-open Tesla Burlingame sales motion and led a dynamic team and played a pivotal role in driving sales success. My responsibilities included overseeing the sales process, managing client relationships, and ensuring the achievement of sales targets.
- implemented strategies to enhance customer satisfaction and streamline operations within the sales department.
Sales and Operations Manager
Tesla
Gilroy, CA
02.2023 - 07.2023
- Delivered 480 cars within 48 hours and achieved the hightest delivered cars in a quarter for Tesla Gilroy.
- Spearheaded various initiatives aimed at enhancing customer satisfaction and operational efficiency. One of my key achievements was the significant improvement in Tesla Gilroy's used and new car delivery Customer Satisfaction (CSAT) by 40%, increasing it from 50% to an impressive 80-98%. This accomplishment was a result of strategic planning, team collaboration, and a relentless focus on delivering exceptional service.
- I took a proactive approach to team development by personally interviewing and hiring sales and delivery staff, ensuring a precise fit for the business needs and aligning individual career paths with organizational objectives. Through targeted mentorship and guidance, I facilitated the growth and advancement of my team members, leading to the promotion of a sales advisor and two operation advisors within just two quarters.
Sales, Service and Operations Manager
Tesla
Sunnyvale, CA
06.2022 - 02.2023
- Maximized operational efficiency and streamlined process by working closely with out Tesla logistics teams and associates. Delivered 1,747 cars from the Sunnyvale lot within just six weeks of Q4, positioning us as one of the top-performing locations in Tesla's record.
- Successfully improved customer satisfaction ratings, maintaining an impressive Customer Satisfaction Index (CSI) score of over 96%.
- Additionally, I implemented sales tactics to drive parts up-sales and out-of-warranty sales, contributing to revenue growth and customer retention.
- Furthermore, I prioritized team development and mentorship, quickly fostering a culture of excellence within my team. Within just two weeks of onboarding, I mentored a team of top advisors and sales champions, demonstrating my commitment to nurturing talent and driving performance.
Service Front of House Manager
Tesla
Fremont, CA
06.2022 - 08.2022
- Leadership Support: I supported the on-site leadership team by providing guidance, assistance, and strategic input to help drive operational excellence and achieve service goals. I served as a liaison between upper management and the on-site team, communicating priorities and initiatives effectively.
- Customer Intake: Helped support the customer intake process, ensuring that customers received prompt and efficient assistance upon arrival at the service location. I greeted customers warmly, assessed their service needs, and coordinated with the service team to expedite the resolution of their issues.
- Team Organization: I worked closely with the on-site team to organize and optimize workflow processes, ensuring that tasks were delegated effectively and completed in a timely manner. I provided guidance and support to team members, fostering a collaborative and cohesive working environment.
- Improving Customer Approach: I implemented strategies to enhance the customer approach and ensure a positive service experience. This included providing training and coaching to team members on effective communication techniques, empathetic listening, and problem-solving skills.
- Problem Solving: I assisted in resolving customer issues and complaints, utilizing my problem-solving skills and knowledge of Tesla's service protocols to address challenges effectively. I collaborated with the service team to identify root causes of issues and implement solutions to prevent recurrence.
Sales and Operations Manager
Tesla
Monterey, CA
11.2021 - 06.2022
- Successfully increased Monterey's sales performance from 10 orders a week to high of 55 orders in one week Q1-2022.
- Additionally, I focused on developing a dynamic team of advisors, recognized for their excellence, and facilitated their promotion and transfer to various showrooms located in Hawaii, NYC, Fremont, and Gilroy.
- Finished all time high 3rd in the South Bay Ara region in total orders and 97% CSAT delivery Q4-2021
Senior Tesla Advisor
Tesla
Palo Alto, CA
01.2020 - 11.2021
- June Q2 2020: I achieved outstanding results, finishing in the top 1% and securing the prestigious number 2 position in both the South Bay and San Francisco regions.
- September Q3 2020: Despite increased competition and evolving market conditions, I maintained strong performance, finishing in the top 20% within the South Bay and San Francisco regions.
- Training Other Tesla Advisors: As a top Senior Sales Advisor and Sales Trainer, I leveraged my expertise and experience to train new and existing Tesla advisors. I developed and conducted training sessions covering various aspects of product knowledge, sales techniques, customer service best practices, and company policies. I ensured that all advisors were equipped with the skills and knowledge needed to excel in their roles and provide exceptional service to customers.
- Assisting with Hiring Process: I actively participated in the hiring process by assisting with candidate interviews, evaluating applicants' qualifications and fit for the role, and providing input to hiring decisions. I collaborated with hiring managers and HR personnel to identify top talent and ensure that the team was staffed with skilled and motivated individuals.
Tesla Ownership Advisor
Tesla
Fremont, CA
05.2019 - 01.2020
- June Q2 2019: I distinguished myself by ranking in the top 1% of all sales advisors in North America and securing the coveted #1 position in the competitive Northern California region.
- September Q3 2019: Despite increased competition, I maintained my exceptional performance, finishing as the #2 sales advisor in all of Northern America.
- December Q4 2019: I continued to excel, finishing in the top 1% of sales advisors in North America and once again securing the top position in the Northern California region.
Customer Experience Specialist
Tesla
San Jose, CA
10.2018 - 05.2019
- Led the region top1% South Bay & SF Region in total lead-to-order conversions Q4-2018.
- Exceptional Customer Service: I prioritized delivering exceptional customer service and represented Tesla in a professional manner at all times. By focusing on building positive customer relationships and addressing their needs effectively, I contributed to enhancing the overall customer experience.
- Continuous Learning: I was committed to continuously learning and staying up-to-date on industry-leading software and product knowledge. This dedication allowed me to provide accurate and informed assistance to customers, further enhancing their satisfaction with the Tesla brand.
- Lead Qualification: I effectively collected and prospect leads through a series of intuitive lead qualifications. By identifying potential customers and understanding their needs, I contributed to expanding Tesla's customer base and driving sales growth.
Production Associate/Trainer EOL
Tesla
Fremont, CA
12.2017 - 10.2018
- Quality Control: I provided guidance on conducting thorough quality inspections to ensure that each vehicle met Tesla's high standards before leaving the production line. This role required a lot of focus and attention to detail.
- Paint Correction: I trained technicians in paint correction techniques to ensure that the exterior finish of each vehicle met Tesla's quality specifications. This involved techniques such as buffing, polishing, and touch-up to achieve a flawless paint finish.
- MRB Methods: I instructed technicians on Material Review Board (MRB) methods, which involve assessing and addressing non-conforming parts or components. By implementing effective MRB processes, we were able to minimize production delays and maintain efficiency.
Sears Logo Consultative Sales Associate(CSA)
Sears
Antioch, CA
05.2017 - 12.2017
- Top Performer in Total Credit Card Sales: I consistently ranked as the top sales associate in the region for total credit card sales. This achievement reflects my ability to effectively engage customers, identify their needs, and offer appropriate financing solutions.
- Store Operations: I played a pivotal role in opening and closing the store, ensuring that all operational tasks were completed efficiently and accurately. This included accounting and register cash handling, maintaining inventory accuracy, and adhering to security protocols.
- Customer Service: I prioritized providing outstanding customer service at all times, actively listening to customer concerns, and offering solutions to meet their needs. Whether assisting with product inquiries, processing returns, or resolving issues, I maintained a customer-centric approach.
- Marketing and Promotions: I actively promoted discounts and promotions to customers, leveraging my knowledge of product features and benefits to drive sales. By effectively communicating the value of products and promotions, I contributed to increased customer engagement and sales growth.
Lead Brand Representative
Abercrombie & Fitch
Palo Alto, CA
11.2015 - 05.2017
- Customer Service and Sales: I provided exceptional customer service by assisting shoppers with product inquiries, offering personalized styling recommendations, and ensuring a positive shopping experience. My focus on building rapport with customers contributed to increased sales and fostered brand loyalty.
- Check-Out and Cash Handling: I efficiently managed check-out procedures, processed transactions accurately, and handled cash and other forms of payment securely. My attention to detail and adherence to store policies ensured smooth and seamless transactions for customers.
- Opening and Closing Duties: I took on responsibilities for opening and closing the store, including tasks such as preparing the store for the day, organizing merchandise displays, and ensuring cleanliness and security at the end of the day. My reliability and diligence in these duties contributed to the overall efficiency of store operations.
Brand Representative
Abercrombie and Fitch Corporate
Palo Alto, CA
09.2014 - 11.2015
- Teamwork: I worked closely with my colleagues to achieve common goals and deliver exceptional service to customers. I communicated effectively, supported team members as needed, and contributed to a positive and collaborative work environment.
- Provided customer service support by responding to customer inquiries via email or phone call.
Waitress
Orgeano's
Los Altos, CA
04.2014 - 02.2015
- Upselling and Recommendations: I actively engaged in upselling by suggesting additional items such as appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales. I leveraged my knowledge of the menu to make personalized recommendations to guests based on their tastes and preferences.
- Multi-tasking and Time Management: Working in a fast-paced environment, I developed strong multi-tasking and time management skills to handle multiple tables simultaneously while ensuring that each guest received attentive service. I prioritized tasks effectively to maintain efficiency during busy shifts
- Order Taking and Serving: I efficiently took food and beverage orders, accurately input them into the system, and delivered them promptly to guests' tables. I ensured that orders were prepared correctly and presented beautifully, adhering to the restaurant's quality standards.
- Menu Knowledge: I familiarized myself with the menu offerings, including descriptions of dishes, ingredients, and preparation methods. This allowed me to answer any questions that guests had about the menu and make informed recommendations based on their preferences..
Server
Five Guys
Mountain View, CA
03.2013 - 04.2013
- Food Preparation and Presentation: I assisted in the preparation of food items, such as assembling burgers and sandwiches according to the company's standards. I ensured that orders were presented neatly and attractively to customers in fast passed work environment.
- Cleanliness and Hygiene: I maintained cleanliness and hygiene standards in the dining area, including cleaning tables, wiping down surfaces, and keeping the restaurant tidy throughout my shift.
Private Home Tutor
Self-employeed
Palo Alto, CA
09.2012 - 01.2013
- Academic Support: As a tutor, I helped children with their homework assignments and provided additional academic support in subjects such as math, reading, writing, and science. I tailored my teaching methods to each child's learning style and pace, ensuring that they understood the material and felt confident in their abilities.
- Educational Enrichment: In addition to homework help, I designed educational activities and games to reinforce learning concepts and encourage intellectual curiosity. I fostered a love of learning by making lessons engaging, interactive, and enjoyable for the children.
- Communication and Collaboration: I maintained open and effective communication with parents to provide updates on their children's progress and address any concerns or questions they may have had. I also collaborated with teachers and other caregivers to ensure continuity in the children's care and education.
Education
High School Diploma -
Azadi High School
Iran05-2010
Skills
- Team Leadership and Growth Management:
- Adaptability and Resilience
- Strategic Planning and Execution
- Customer Experience Manager
- Luxury Sales and Brand Loyalty
- Tech and Automotive Knowledge
- Insurance and Warranty up-selling
- Negotiation and B2C Sales
- Problem Solving and High Sense of Urgency
- Multilingual Communication
- Report Reading and Analysis
- Word Excell Powerpoint Outlook Microsoft Account management
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
German
Elementary
Affiliations
- Painter and Artist - Etsy shop
- Private Dance Coach
- Private tutor
References
References available upon request.
Timeline
Sales Manager
Tesla
07.2023 - 11.2023
Sales and Operations Manager
Tesla
02.2023 - 07.2023
Sales, Service and Operations Manager
Tesla
06.2022 - 02.2023
Service Front of House Manager
Tesla
06.2022 - 08.2022
Sales and Operations Manager
Tesla
11.2021 - 06.2022
Senior Tesla Advisor
Tesla
01.2020 - 11.2021
Tesla Ownership Advisor
Tesla
05.2019 - 01.2020
Customer Experience Specialist
Tesla
10.2018 - 05.2019
Production Associate/Trainer EOL
Tesla
12.2017 - 10.2018
Sears Logo Consultative Sales Associate(CSA)
Sears
05.2017 - 12.2017
Lead Brand Representative
Abercrombie & Fitch
11.2015 - 05.2017
Brand Representative
Abercrombie and Fitch Corporate
09.2014 - 11.2015
Waitress
Orgeano's
04.2014 - 02.2015
Server
Five Guys
03.2013 - 04.2013
Private Home Tutor
Self-employeed
09.2012 - 01.2013
High School Diploma -
Azadi High School
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