Minu White
Farragut,TN.
Summary
Dynamic and results-driven professional with a strong work ethic and cash handling expertise, honed at Kroger and McDonald's. Recognized for enhancing customer satisfaction through effective problem resolution and maintaining a clean, organized environment. Proven ability to train and mentor staff, fostering teamwork and professionalism in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Fuel Clerk Cashier
Kroger
2022.10 - Current
- Resolved customer complaints to maintain high levels of satisfaction and loyalty.
- Provided exceptional service through quick problem resolution, resulting in returning customers.
- Collaborated with team members to uphold cleanliness and organization of fuel area.
- Trained new employees on safety protocols and procedures, enhancing overall efficiency.
- Facilitated seamless payment transactions using cash, credit cards, or loyalty programs.
- Assisted customers with fuel pump operations to ensure positive experiences.
- Processed transactions accurately using POS system for fuel and merchandise sales.
- Maintained clean work station and handled spills according to safety procedures.
- Increased productivity by multitasking between cashier duties and attending to customers at the fuel pumps.
Cashier Team Lead
McDonald’s Restaurant
2020.07 - 2022.10
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
McDonald's Restaurant
2015.04 - 2020.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Business Administration
Pellissippi State Community College
Knoxville, TN.Phlebotomy
Roane State Community College
Knoxville, TN.08.2020
Skills
- Efficient work ethic
- Cleanliness and organization
- Professionalism and courtesy
- Cash handling expertise
Timeline
Fuel Clerk Cashier
Kroger
2022.10 - Current
Cashier Team Lead
McDonald’s Restaurant
2020.07 - 2022.10
Cashier
McDonald's Restaurant
2015.04 - 2020.06
Business Administration
Pellissippi State Community College
Phlebotomy
Roane State Community College