Sophia Talkington
Wichita,KS
Summary
Dynamic and dedicated professional with a strong background in customer service at Dillons Grocery Store. Proven expertise in cash handling and problem-solving, consistently enhancing customer satisfaction. Recognized for maintaining cleanliness and organization while training new staff, fostering teamwork, and adapting to fast-paced environments. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
Work History
Fuel Clerk
Dillons Grocery Store
02.2024 - Current
- Processed fuel transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of fueling station environment.
- Assisted customers with inquiries regarding fuel products and services.
- Trained new staff on operational procedures and customer interaction protocols.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
Sales Associate
Marshals
01.2024 - 04.2024
- Maintained merchandise presentation standards through regular restocking and organization of sales floor displays.
- Collaborated with team members to achieve daily sales targets, fostering a positive work environment.
- Trained new staff on customer service protocols and store procedures, promoting team cohesion and effectiveness.
- Resolved customer complaints swiftly, reinforcing brand loyalty and satisfaction levels among clientele.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Team Member
Braum's Ice Cream & Burger Restaurant
05.2022 - 04.2023
- Prepared food items following health and safety guidelines to maintain quality standards.
- Assisted in training new crew members on policies, procedures, and best practices.
- Resolved customer inquiries and complaints promptly to enhance overall satisfaction.
- Maintained cleanliness of workstations, adhering to sanitation protocols consistently.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
No Degree - Social Work
Butler Community College
El Dorado, KSHigh School Diploma -
Circle High School
Towanda, KS05-2024
Skills
- Efficient work ethic
- Cleanliness and organization
- Professionalism and courtesy
- Cash handling expertise
- Adaptability and resilience
- Teamwork and collaboration
Timeline
Fuel Clerk
Dillons Grocery Store
02.2024 - Current
Sales Associate
Marshals
01.2024 - 04.2024
Team Member
Braum's Ice Cream & Burger Restaurant
05.2022 - 04.2023
No Degree - Social Work
Butler Community College
High School Diploma -
Circle High School