Jacob Caballero
Summary
Dynamic and results-oriented professional with a proven track record at The United Family, enhancing customer satisfaction and boosting productivity through exceptional service and efficient multitasking. Skilled in cash handling and customer service, demonstrating adaptability and a commitment to cleanliness and organization. Excelled in roles requiring teamwork, problem-solving, and a strong work ethic, significantly contributing to workplace efficiency and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Fuel Clerk
The United Family
07.2024 - Current
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Increased productivity by multitasking between cashier duties and attending to customers at the fuel pumps.
- Provided exceptional service through quick problem resolution, resulting in satisfied returning customers.
- Coordinated with other departments within the store to provide comprehensive assistance for any customer inquiries, fostering a seamless and friendly shopping experience.
Order Selector
Llano Logistics
03.2024 - 05.2024
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Janitor
The United Family
03.2023 - 04.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Grocery Checker
The United Family
09.2021 - 03.2023
- Maintained a safe shopping environment by promptly addressing spills or other hazards on the sales floor.
- Collaborated with team members to maintain adequate inventory levels on shelves, preventing stock shortages during high-demand periods.
- Facilitated efficient customer flow through express lanes, prioritizing those with fewer items for faster checkout times.
- Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.
Grocery Sacker
The United Family
08.2020 - 09.2021
- Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
- Streamlined customer transactions by assisting cashiers with bagging during peak hours.
- Upheld company values through consistent adherence to set policies, procedures, and guidelines.
- Maintained cart cleanliness with regular sanitization measures, promoting health and safety standards within the store.
Education
Certificate - Fire Science
South Plains College
Levelland, TX05-2023
High School Diploma -
Southcrest Christian School
Lubbock, TX05-2021
Skills
- Efficient work ethic
- Cleanliness and organization
- Professionalism and courtesy
- Cash handling expertise
- Adaptability and resilience
- Stocking merchandise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Customer service and assistance
- Heavy lifting
- Training and coaching
Timeline
Fuel Clerk
The United Family
07.2024 - Current
Order Selector
Llano Logistics
03.2024 - 05.2024
Janitor
The United Family
03.2023 - 04.2024
Grocery Checker
The United Family
09.2021 - 03.2023
Grocery Sacker
The United Family
08.2020 - 09.2021
Certificate - Fire Science
South Plains College
High School Diploma -
Southcrest Christian School