Minuet Rose Roddy
Magnolia,DE
Summary
Talented Support Technician bringing 20+ years of experience in office and computer equipment. Knowledgeable about operations and repairs. Enthusiastic about helping operations run smoothly by providing top-notch support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure permanent position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certificate
10
10
years of post-secondary education
Work History
Admin Support Specialist
Hunt MH Shared Services, LLC
Dover, DE
2023.07 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Administrative Specialist II
State of DE Division of Professional Regulation
11.2021 - 01.2023
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction.
Associate Quality Specialist
Edgewell Personal Care
09.2015 - 04.2016
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Human Resources Assistant
Reeb Millwork Corporation
12.2014 - 08.2015
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
Technician II
Division Of Motor Vehicles
07.2012 - 12.2014
- Customer service such as providing prompt, accurate, and courteous service to customers, seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Reviews various documents for driver services such as driver’s license, birth certificates, passports, court documents, death certificates, marriage licenses, legal name change documents
- Maintained quality assurance and customer satisfaction objectives.
- Reviews various immigration documents such as alien registrations, valid visa status’ with supporting documentation if necessary, verifies foreign national documents to determine validity, authenticity, accuracy, completeness and eligibility
- Interprets and explains applicable state and federal motor vehicle laws, rules, regulations, policies and procedures to the public, providing customer service such as prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints
- Accesses various information systems to input driver or vehicle information or to check such things as warrants, outstanding fines, inspection requirements, driving records, applicants issued a license in another state, transaction activity and fees activities
- Uses an automated information system to enter, update, modify, delete, retrieve/inquire and report on data
- Interprets and explains various phases of inspection or licensing processes, laws, rules, regulations, policies and procedures to the public
- Deals courteously with the public in stressful situations when explaining ineligibility
- Prepares a variety of records and reports.
Finance Support Technician
United States Air Force, Dover Air Force
03.2002 - 06.2004
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding financial operation, use and repair.
- Maintained and updated military finance customer service database.
Education
Financial Managment
Community College of The Air Force
Shepherd AFB, TX 09.2002 - 12.2002
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA 03.2014 - Current
Skills
- Office Support
- Application Support
- Technical Support Background
- Issue and Resolution Tracking
- Collaborative Team Player
- Resolve Technical Problems
- Microsoft Windows and Office
- Auditing Service Requests
- Issue Resolution
Certification
- Certified Fingerprint Background Check Technician, Sterling
- Certified Fingerprint Background Check Technician, Sterling - November 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be kind whenever possible…
It is always possible.
Dalai Lama
Timeline
Admin Support Specialist
Hunt MH Shared Services, LLC
2023.07 - Current
Administrative Specialist II
State of DE Division of Professional Regulation
11.2021 - 01.2023
Associate Quality Specialist
Edgewell Personal Care
09.2015 - 04.2016
Human Resources Assistant
Reeb Millwork Corporation
12.2014 - 08.2015
Bachelor of Science - Psychology
Liberty University
03.2014 - Current
Technician II
Division Of Motor Vehicles
07.2012 - 12.2014
Financial Managment
Community College of The Air Force
09.2002 - 12.2002
Finance Support Technician
United States Air Force, Dover Air Force
03.2002 - 06.2004
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