Minyawn Williams
Richmond,VA
Summary
Customer service driven Armed security guard with 10+ years of experience focusing on the intricacies of assisting and helping customers. Highly adaptable and dedicated to producing error-free results, safe working conditions, and quality service.
Overview
14
14
years of professional experience
Work History
Armed Security Lt.
Scorpion Security Solutions LLC
12.2020 - Current
- As Armed Security Sgt, I plan, direct, and coordinate the administrative functions of an organization
- Oversee and handle recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees
- Sites, performing hourly patrols, detaining and or arrest of sites unwanted personnel, hourly reports engaging client interpersonal issues
Fraud Analyst
MasterCard Worldwide
06.2016 - 12.2020
- Monitor real time queues and identify high risk transactions within the business portfolio
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
- Identify fraudulent transactions and cancel them from further processing
- Resolve queued transactions within the service level agreements to reduce potential revenue losses
- Interact with banks and customers to validate information and to confirm or cancel authorizations
- Resolve customer issues within the scope of existing service level agreements
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems
- Ensure confidentiality of all information collected during investigation
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Identify system improvements to prevent fraudulent activities
- Recommend anti-fraud processes for changing transaction patterns and trends
- Recommend new software tools used for fraud detection, prevention and reporting activities
- Generate suspicious activity reports and risk management reports for Managers
Customer Service Representative
Google Fi
05.2014 - 05.2016
- Maintain schedules and calendars and arrange and confirm appointments
- Making sure members get setup
- Professional verbal communication skills / entry data
- Collected and coordinated the flow of internal and external information
- Set up and handled memberships and office filing systems
Cashier/Sales Associate
Burlington Coat Factory
01.2011 - 05.2014
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
- Assisting customers with questions, needs and purchases
- Greeting each customer that comes into the store in a warm manner
- Setting up merchandise on the sales floor
- Cleaning shelves, counters, and tables
- Cultivating successful relationships with retail customers
- Assisting in physical inventory counts
Education
Associate of Science - Sociology
Cameron University
Lawton, OK05.2011
High School Diploma -
Lakes High School
Lakewood, WA05.2009
Skills
- Call Center
- Investigation
- Customer Service
- Fraud Prevention
- Pricing
- Computer Skills
- Salesforce
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Risk Management
- CRM Software
- Account Management
- Excel
- Front desk
- Analysis skills
- Cash application
- Payroll
- QuickBooks
- Public Safety
- Body armor usage
- Report Writing
- Guest Relations
- Incident documentation
- De-Escalation Techniques
- Emergency Response
- Staff Monitoring
Timeline
Armed Security Lt.
Scorpion Security Solutions LLC
12.2020 - Current
Fraud Analyst
MasterCard Worldwide
06.2016 - 12.2020
Customer Service Representative
Google Fi
05.2014 - 05.2016
Cashier/Sales Associate
Burlington Coat Factory
01.2011 - 05.2014
Associate of Science - Sociology
Cameron University
High School Diploma -
Lakes High School
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