Miosha Riley
Houston,TX
Summary
Skilled in supporting human resources functions, excluding payroll and timekeeping. Have experience in managing employee records, assisting with recruitment processes, and enhancing workplace culture. Strengths include strong organizational abilities, effective communication skills, and the capacity to handle confidential information discreetly. Contributed to improving HR workflow processes and employee satisfaction through proactive support and initiative.
Overview
5
5
years of professional experience
Work History
HR Assistant
ECS Call Center
Kansas City, MO
01.2021 - 04.2021
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
Customer Service Associate
Corelogic Marketlinx -
Metairie, LA
10.2019 - 08.2020
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
Chat Support Representative
Visible Changes Salon and Academe
Slidell, LA
09.2018 - 08.2019
- Answered customer inquiries regarding product features, pricing plans and orders.
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
- Identified potential opportunities to improve customer experience by suggesting additional products or services.
- Monitored chat queues for incoming requests from customers requiring assistance.
Customer Service Representative
Conduent
Houston, TX
04.2016 - 09.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Parkview Baptist
Houston, TX06-2010
Skills
- Record preparation
- Job posting
- File Maintenance
- Employment law knowledge
- Travel arrangement organization
- HRIS database management
- Background Checks
- Training Coordination
- Process flow improvement
Timeline
HR Assistant
ECS Call Center
01.2021 - 04.2021
Customer Service Associate
Corelogic Marketlinx -
10.2019 - 08.2020
Chat Support Representative
Visible Changes Salon and Academe
09.2018 - 08.2019
Customer Service Representative
Conduent
04.2016 - 09.2017
High School Diploma -
Parkview Baptist
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