Miosotis Andino
Largo,FL
Summary
Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective working with clients, peers and management Experienced in Dynamics inspections and mentoring others.
Detail-oriented Quality Analyst brings proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for customers'/Member's needs. Expert in writing test cases and scripts.
10 years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position.
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Language
Work History
Quality Assurance Analyst
Matrix Medical Network
Largo, FL
11.2013 - 02.2024
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Trained and led staff on proper QA standards.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Prepared and analyzed internal and external quality reports for management staff review.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Maintained self-study program to enhance QA knowledge and skills.
- Set and achieved product quality objectives while meeting product specifications.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Facilitating/managing new hires , providing support while providing live observation
Quality Verifier
Mortgage Investors Corporation
St. Petersburg, FL
02.2010 - 06.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Updated home mortgage records with accurate, current interest rates information.
- Conducted interviews with participants to assess eligibility.
- Analyzed and evaluated data, identifying trends.
- Delivered information from script regarding surveys for on-demand phone bilingual projects.
Education
Some College (No Degree) - Family Practice Nurse Practitioner
St. Petersburg College
Clearwater, FLSkills
- Test Planning
- Group Presentations
- Software System Testing
- QA Reporting
- Quality Assurance
- Configuration Management
- Root Cause Analysis
- Mentoring and Training
- Data Analysis
- System Integration Testing
- Critical Thinking Abilities
- Peer Relationships
- SharePoint
- Product Development
- Process Implementation
- Quality Processes
- Call Monitoring
- Understanding of Evaluation Methodologies
- Manual Testing
- Technical Writing
- Requirements Analysis
- User Acceptance Testing
- Technical Support
- FDA Regulations
Timeline
Quality Assurance Analyst
Matrix Medical Network
11.2013 - 02.2024
Quality Verifier
Mortgage Investors Corporation
02.2010 - 06.2013
Some College (No Degree) - Family Practice Nurse Practitioner
St. Petersburg College