Miquella Baros
Walgreen's Pharmacy
Santa Fe,New Mexico
6
years of professional experience
Customer-focused professional with extensive experience in managing interactions and resolving issues efficiently. Skilled in building strong relationships through effective communication and empathy. Capable of enhancing customer satisfaction by leveraging problem-solving abilities to address inquiries promptly.
Work History
Pharmacy Technician
7 Months- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume retail pharmacy environment.
Medical Supply Salesman
8 Months- Executed product demonstrations, effectively communicating features and benefits to clients.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Maintained accurate inventory records, ensuring timely replenishment of medical supplies.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Collaborated with healthcare staff to fulfill supply requests efficiently.
- Established strong working relationships between procurement teams at multiple facilities within our network to share best practices and collaborate on bulk purchasing opportunities.
- Provided support to medical staff in resolving medical equipment problems.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Assisted healthcare professionals in locating necessary supplies, contributing to efficient patient care.
- Enhanced accuracy in tracking supplies with meticulous record-keeping and regular audits.
Salesman
6 Months- Developed strong customer relationships to enhance loyalty and repeat business.
- Conducted product demonstrations to educate customers on jewelry features and benefits.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Greeted numerous customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Front Desk Agent
2 Months- Greeted and assisted guests with check-in and check-out procedures, enhancing overall guest experience.
- Provided information on hotel amenities and local attractions, promoting guest engagement and satisfaction.
- Addressed guest inquiries and resolved issues promptly, maintaining high standards of customer service.
- Collaborated with housekeeping to ensure timely room availability, optimizing operational workflow.
- Monitored lobby area for cleanliness and organization, contributing to a welcoming atmosphere for guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Front Desk Clerk, Dog Handler
2 Months- Maintained front desk operations, ensuring efficient check-in and check-out processes for guests.
- Coordinated appointment scheduling for grooming and boarding services using reservation software.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed individualized training plans based on specific dog needs and owner goals.
- Assisted owners in understanding canine behavior to strengthen owner-dog relationships effectively.
Concierge
2 Months- Trained new staff on customer service protocols and operational procedures to maintain standards.
- Managed front desk operations, ensuring seamless check-in/check-out procedures for guests.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Developed relationships with local businesses to provide guests with exclusive offers and recommendations.
- Implemented feedback mechanisms to identify areas for improvement in guest services.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Dental Assistant
3 Months- Collaborated with dentists to ensure efficient workflow and timely patient care.
- Monitored inventory levels of dental supplies, ensuring adequate stock availability.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chairside duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Front Desk Agent PBX Operator
1 Year 6 Months- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival and departure experience.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Maintained accurate reservation records using hotel management software to ensure operational efficiency.
- Collaborated with housekeeping and maintenance staff to address guest needs proactively.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Hostess, Busser, Server
7 Months- Developed and maintained relationships with regular customers to foster loyalty.
- Monitored dining area to maintain cleanliness and adherence to health standards.
- Answered customer questions about hours, seating, and menu information.
- Assisted in inventory management by restocking supplies and reporting shortages to management consistently.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages, enhancing customer satisfaction.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely food delivery to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Laborer
3 Months- Operated various tools and equipment to complete maintenance and repair tasks throughout museum facilities.
- Assisted in setting up and dismantling exhibits, ensuring timely transitions for educational programs.
- Collaborated with team members to maintain cleanliness and organization of workspaces, enhancing overall efficiency.
- Ensured compliance with safety regulations while performing physical labor tasks, promoting a safe environment for visitors.
- Conducted routine inspections of facility areas, identifying maintenance needs and reporting issues to supervisors promptly.
- Trained new laborers on operational procedures, fostering a collaborative and efficient team dynamic.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Used a variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
Education
High School Diploma
Skills
Telephone skills
Client relations
Communication skills
Scheduling
Time management
Prescription management
Problem-solving skills
Clerical support
Service-oriented mindset
Medication management
Professional demeanor
Timeline
Pharmacy Technician
Walgreen's Pharmacy
01.2026 - CurrentRead More
Medical Supply Salesman
A&r Medical Supply
02.2025 - 10.2025Read More
Salesman
Southwest Connections Jewelers
06.2024 - 12.2024Read More
Front Desk Agent
Inn and Spa at Loretto hotel
04.2024 - 06.2024Read More
Front Desk Clerk, Dog Handler
Paws Plaza
02.2024 - 04.2024Read More
Concierge
Sky Railway
11.2023 - 01.2024Read More
Dental Assistant
Adventure Dental
05.2023 - 08.2023Read More
Front Desk Agent PBX Operator
El Dorado Hotel & Spa
11.2021 - 05.2023Read More
Hostess, Busser, Server
Boxcar
04.2021 - 11.2021Read More
Laborer
Santa Fe Children’s Museum
07.2020 - 10.2020Read More
Academy At Larragoite
High School Diploma
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