Mira White
Mesa,AZ
Summary
Experienced IT professional with over 10 years of progressive experience managing domain transitions to Azure Active Directory and Microsoft 365 Suite. Skilled in leadership, training, and supervision of System Administrators and Identity Access Support Staff. Highly effective problem solver with a strong ability to make decisions. Detail-oriented team player with a proven track record of managing multiple priorities and projects simultaneously. Proficient in advanced systems administration, network management, and deploying security measures to optimize IT infrastructure reliability.
Overview
17
17
years of professional experience
Work History
Sr Systems Administrator
OnTrac
06.2022 - Current
- Lead team that managed system performance, conducting troubleshooting, security patching, and maintenance for 400+ Servers
- Lead Automation team for user accounts for 200+ changes for access, include activation, deactivation and general access changes
- Coordinated IT operations activities to deliver smooth flow of daily business needs for 3 teams for total of 15 Staff
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems
- Coordinated technical training and personal development classes for staff members
- Implemented and maintained technology and software budget
- Managed life cycle replacement of hardware and software
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Mentored junior administrators, fostering skill development and knowledge sharing within the team.
- Conducted regular security audits, identifying vulnerabilities and implementing corrective measures to safeguard data integrity.
- Collaborated with cross-functional teams to design and implement scalable solutions for evolving business needs.
IT Systems Administrator
OnTrac
02.2018 - 06.2022
- Primary Administrator for Microsoft agreements and license compliance
- Support Administrator for Data Storage for file shares and associated access
- Orchestrated integration and communication of software upgrades
- Conducted routine and emergency maintenance of assigned data center equipment
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Researched and recommended new technologies and strategies for improving system performance
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Led server infrastructure development, quality assurance, staging and production systems
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
- Devised scripts and automation tools to improve system efficiency.
Tier 2 Support Technician
OnTrac
11.2013 - 02.2018
- Daily provided support to end user in non-technical dialogue to promote better understanding of technology
- Installed, modified, and repaired software and hardware to resolve technical issues, average daily of 25 support requests
- Documented support interactions for future reference
- Configured hardware, devices, and software to set up work stations for employees
- Primary Identity Access Support for user access to systems and applications.
Information Services Department Manager
Northland Pioneer College
03.2008 - 03.2012
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs
- Performed statistical analyses to gather data for operational and forecast team needs
- Introduced new methods, practices, and systems to reduce turnaround time
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Implemented and maintained technology and software budget.
Education
No Degree - Information Technology
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01.2010
Skills
- Active Listening
- Time Management
- System Administration
- Critical Thinking
- Enterprise Technology
- Complex Problem-Solving
- Organizational Leadership
- User Access Management
- Systems Evaluation
- Permissions and Access Control
- Train Users
- SOP Writing
- Testing and Quality Assurance
- Automation Management
- Microsoft Azure
- IT security management
- Cross-platform integration
- System automation
- File system administration
Timeline
Sr Systems Administrator
OnTrac
06.2022 - Current
IT Systems Administrator
OnTrac
02.2018 - 06.2022
Tier 2 Support Technician
OnTrac
11.2013 - 02.2018
Information Services Department Manager
Northland Pioneer College
03.2008 - 03.2012
No Degree - Information Technology
Maricopa Community Colleges - Rio Salado Community College
Similar Profiles
Kevin McElroyKevin McElroy
Operations Manager at OnTracOperations Manager at OnTrac
Tyrell RileyTyrell Riley
Loader and Unloader at OnTracLoader and Unloader at OnTrac
Willie HarrisWillie Harris
Operations Manager at OnTracOperations Manager at OnTrac
Jeremy Anderson PaulJeremy Anderson Paul
Line Cook at Jj MadisonsLine Cook at Jj Madisons
Chiadikaobi NjokuChiadikaobi Njoku
Mfg Systems Software Development Engineer at Intel CorporationMfg Systems Software Development Engineer at Intel Corporation