Miracalle Taylor
Rochester,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Rochester City School District
11.2022 - Current
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Administrative Warranty Specialist [Remote]
Napleton Automotive Group
08.2021 - Current
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
Administrative Receptionist
Cress Creek Country Club
08.2021 - 12.2021
- Responded to inquiries from callers seeking information.
- Kept records in CRM to maintain customer data.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist & Site Security Supervisor
Glanbia
03.2020 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Certified Personal Banker
Five Star Bank
08.2018 - 01.2020
- Prospected for new business through networking, community outreach and customer referral generation.
- Represented bank at community events to establish strong ties and promote business.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
BBA - Business Administration
SUNY College of Technology At Alfred
Alfred, NY05.2015
Skills
- Cash Handling
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- CRM Software
- Data Entry and Maintenance
- Customer Account Management
Timeline
Administrative Clerk
Rochester City School District
11.2022 - Current
Administrative Warranty Specialist [Remote]
Napleton Automotive Group
08.2021 - Current
Administrative Receptionist
Cress Creek Country Club
08.2021 - 12.2021
Receptionist & Site Security Supervisor
Glanbia
03.2020 - 06.2021
Certified Personal Banker
Five Star Bank
08.2018 - 01.2020
BBA - Business Administration
SUNY College of Technology At Alfred