Miracle Brooks
Pittsburgh,PA
Summary
Resourceful Support Team Member known for high productivity and efficient task completion. Skilled in technical troubleshooting, customer communication, and workflow optimization. Excel in problem-solving, adaptability, and teamwork, using these soft skills to achieve targets and support team objectives.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
2
2
years of professional experience
Work History
Support Team Member
IBEX Global
Pittsburgh, PA
04.2023 - 01.2025
- Assisted in developing strategies to improve overall customer satisfaction levels.
- Updated customer profiles with current contact information as well as preferences.
- Maintained accurate records of customer interactions for future reference.
Security Officer
Allied Universal Security Services
Pittsburgh, PA
06.2023 - 12.2024
- Enforced access control measures in accordance with established procedures.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Identified suspicious activity to determine appropriate response.
- Provided escorts for visitors as needed throughout the facility.
- Monitored CCTV systems to ensure safety and security of premises.
Education
High School Diploma -
Pittsburgh Milliones
Pittsburgh, PA06-2023
Skills
- Complaint handling
- CRM software
- Organization
- Software troubleshooting
- CCTV surveillance
- Electronic surveillance
- Visitor tracking
- Investigation documentation
- Report generation
- FLUENT IN ENGLISH
Timeline
Security Officer
Allied Universal Security Services
06.2023 - 12.2024
Support Team Member
IBEX Global
04.2023 - 01.2025
High School Diploma -
Pittsburgh Milliones