Miracle Dodson
Daphne ,AL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Ability to multitask and adapt in fast-paced environments, enhancing client satisfaction through meticulous cleaning and effective team collaboration. Recognized for training new hires and maintaining high standards of service and hygiene.
Overview
7
7
years of professional experience
Work History
Professional Cleaner
Hope Cleaning Co
Daphne, AL
01.2024 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
- Used time management and efficient cleaning methods to meet deadlines.
Line Worker
David’s Catfish Express
Daphne, AL
01.2021 - 01.2024
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Server
Market By The Bay
Daphne, AL
01.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Daphne High School
Daphne, ALSkills
- Self-motivation and initiative
- Strong work ethic
- Multitasking proficiency
- Reliability and punctuality
- Professional appearance
- Problem-solving capacity
- Team collaboration
- Physical stamina
- Customer service
- Crew management
Timeline
Professional Cleaner
Hope Cleaning Co
01.2024 - Current
Line Worker
David’s Catfish Express
01.2021 - 01.2024
Server
Market By The Bay
01.2019 - 01.2021
Daphne High School