Miracle Ellison
Dallas,TX
Summary
Organized and hardworking Event Staff Member with experience supporting planning and implementation of events for private and corporate clients.
Overview
3
3
years of professional experience
Work History
Social Media Coordinator
Ultimate Confetti
09.2022 - Current
- Wrote social media content to increase engagement with customers.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
- Aggregate content submitted by employees for distribution on talent brand social media channels
- Generate new ideas for customer engagement opportunities.
Events Intern
D Magazine
08.2022 - 12.2022
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
- Maintained constant contact and communication with conference participants, volunteers and attendees via email and phone correspondence prior to event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Customer Service Representative
Solo Stove
12.2021 - 09.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
Server
Shell Shack
02.2020 - 01.2022
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Broadcast Production Intern
Stream Music Tv
05.2020 - 08.2020
- Recorded production data in daily logs
- Researched potential news or feature stories for timely and quality distribution to public
- Developed connections with public relations contacts, providing exemplary sources for news stories
- Collaborated with head producer to make sure talent was comfortable and informed on shows content for the day
Education
MBA - Business Administration And Management
Western Governors University
07.2024
Bachelor of Science - Communications
University of North Texas
12.2021
Skills
- Computer skills;
- Microsoft OX ,Adobe Cloud
- Content writing
- Customer service
- Document management
- Social media management
- Team building
- Relationship development
- Production operations
- SEO functions
- Email and phone etiquette
- Data entry
- Professional business writing
- Planning & organizing
- Vendor Communication
- Event Planning and Management
Websites
Timeline
Social Media Coordinator
Ultimate Confetti
09.2022 - Current
Events Intern
D Magazine
08.2022 - 12.2022
Customer Service Representative
Solo Stove
12.2021 - 09.2022
Broadcast Production Intern
Stream Music Tv
05.2020 - 08.2020
Server
Shell Shack
02.2020 - 01.2022
MBA - Business Administration And Management
Western Governors University
Bachelor of Science - Communications
University of North Texas
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