Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Generic

Miracle Smith

Sterling Heights,MI

Summary

I am a hard worker dedicated to achieve goals and to do my best ability to keep customers satisfaction.

Overview

16
16
years of professional experience

Work History

General Service Worker

Flex-N-Gate
Royal Oak, MI
06.2024 - 09.2026
  • Load parts in the welder machine and press palm button to start the welding process
  • Report any machine malfunctions.
  • Perform red rabbit test if needed.
  • Keep workstation clean and neat.
  • Meet production requirements.

Sales Associate

Dollar Tree
Sterling Heights, MI
03.2024 - 04.2024
  • Greets customers in a welcoming manner.
  • Operate cash register to process payments such as cash , credit cards , debit cards , and phone digital payments.
  • Refunded payments for returned items, processed exchanges.
  • Restock and organize merchandise on the sales floor.
  • Resolve customer complaints and issues in a timely and professional manner.

Server / Bartender

Applebee's Grill + Bar
Utica, MI
01.2022 - 02.2024
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provide excellent customer services.
  • Greet customers and present menus.
  • Make suggestions based on their preferences.
  • Take and serve food/drinks orders.
  • Up-sell when appropriate.
  • Arrange table setting.
  • Deliver checks and collect payments.
  • Adhere to all relevant health department rules/regulations and all customer service guidelines.
  • Provide positive attitude.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Assembly Line Worker

Detroit Chassis LLC
Detroit, MI
04.2021 - 06.2021
  • Performed hand-finishing of final products after assembling component parts for items.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Checked quality assurance inspections on finished components and identified issues.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Air Gager

Tompkins Products
Detroit, MI
07.2020 - 04.2021
  • Inspect parts for blocked cross hole.
  • Air gage parts after pin gage if necessary.
  • Report defect parts.
  • Record parts in daily production log book.
  • Complete paperwork for each part.
  • Keep area clean and neat.
  • Meet production goals.

Provisioning / OSTA Advisor

OnStar Call Center - Concentrix Services
Warren, MI
01.2019 - 07.2019
  • Activate and Reactive OnStar services for customers.
  • Analyze OnStar account cases and solved issues contact members.
  • Answer incoming/ outgoing calls.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Analyzed accounts issues with careful approach in order to form definitive opinions.
  • Anticipated responses and prepared clear and articulate answers.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Escalations.

Caregiver

Home Healthcare
Detroit, MI
11.2018 - 08.2020
  • Assisted with daily living needs, including general wellness
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures
  • Assisting with personal care: bathing and grooming, dressing, toileting, and exercise.
  • Attend housekeeping work such as cleaning clients room washing and folding clothes including cleaning kitchen and washing dishes
  • Basic food preparation: preparing meals, shopping, housekeeping such as laundry cleaning clients room including cleaning kitchen and washing dishes, and other errands

Gager

Tompkins Products Inc.
Detroit, MI
05.2016 - 10.2018
  • Inspect parts for oversize and undersize with specific gage devices.
  • Report and recorded defect parts.
  • Preformed and meet production goals.
  • Kept area neat and clean.
  • Report parts and ask questions.
  • Verified data integrity and accuracy.

Residential House Cleaner

MCI Construction Cabinets Wood And More
Warren, MI
07.2014 - 08.2016

•Cleaned houses for occupants and vacant houses.

•Cleaned, stocked and supplied designated areas. •Performed dusting, sweeping, vacuuming, and mopping duties.

•Disinfected bathrooms, doorknobs , counters cabinets, and disposed trash.

Janitorial

YMCA
Mount Clemens, MI
09.2011 - 06.2012
  • Cleaned and sanitized bathrooms.
  • Alphabetically filed membership documents.
  • wiped down, clean and disinfect offices tables, doors , and exercise equipment.
  • Washed and folded towels.

Cashier

Fredrick Pankow Center
Mount Clemens, MI
03.2011 - 05.2012
  • Maintained cash register
  • Counted money and Inventory stock
  • Operated cash register for cash, check and credit card transactions.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join.

Education

High School Diploma - undefined

L'anse Creuse High School North
Macomb, MI
01-2014

Skills

  • Great ability with assisting others
  • Organizing
  • Strong multi-tasking skills
  • Problem solver
  • Cleaning

Timeline

General Service Worker

Flex-N-Gate
06.2024 - 09.2026

Sales Associate

Dollar Tree
03.2024 - 04.2024

Server / Bartender

Applebee's Grill + Bar
01.2022 - 02.2024

Assembly Line Worker

Detroit Chassis LLC
04.2021 - 06.2021

Air Gager

Tompkins Products
07.2020 - 04.2021

Provisioning / OSTA Advisor

OnStar Call Center - Concentrix Services
01.2019 - 07.2019

Caregiver

Home Healthcare
11.2018 - 08.2020

Gager

Tompkins Products Inc.
05.2016 - 10.2018

Residential House Cleaner

MCI Construction Cabinets Wood And More
07.2014 - 08.2016

Janitorial

YMCA
09.2011 - 06.2012

Cashier

Fredrick Pankow Center
03.2011 - 05.2012

High School Diploma - undefined

L'anse Creuse High School North

Hobbies

  • Writing
  • Reading
Miracle Smith