Miracle Stack
Bay City,TX
Summary
Accomplished Environmental Services Housekeeper at McLaren Bay Region, adept in sanitation procedures and customer service. Leveraged critical thinking and problem-solving abilities to enhance patient experiences and reduce risks. Trained new staff, ensuring adherence to safety protocols. Achieved a significant reduction in workplace hazards, showcasing a commitment to excellence and a results-driven approach. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
10
10
years of professional experience
Work History
Environmental Services Housekeeper
McLaren Bay Region
05.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Curbside Shopper
Meijer
09.2021 - 01.2022
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
Shift Supervisor
Kentucky Fried Chicken
09.2017 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed staff hiring, training and supervision.
Restaurant Team Member
Kentucky Fried Chicken
09.2014 - 03.2017
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
High School Diploma -
Bay City Central High School
Bay City, MI02.2015
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Sanitation Procedures
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
Environmental Services Housekeeper
McLaren Bay Region
05.2022 - Current
Curbside Shopper
Meijer
09.2021 - 01.2022
Shift Supervisor
Kentucky Fried Chicken
09.2017 - 03.2020
Restaurant Team Member
Kentucky Fried Chicken
09.2014 - 03.2017
High School Diploma -
Bay City Central High School
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