Summary
Overview
Work History
Education
Skills
Timeline
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Miracle Vaughn

Baltimore,Maryland

Summary

Dynamic professional with a proven track record in customer service and sales expertise, demonstrated during my tenure at Shake Shack. Excelled in leadership roles, guiding new employees and enhancing team productivity. Skilled in managing under pressure, ensuring quality and efficiency. Achieved a significant reduction in customer complaints through exceptional service and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Team Member

Shake Shack
Baltimore, MD
06.2024 - Current
  • Upheld high standards of productivity and quality in operations.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Participated in training sessions for new employees when needed.

Flooring Specialist

Home Depot
Baltimore, MD
12.2022 - 06.2023
  • Placed special orders or called other stores to find desired items.
  • Collaborated with other tradesmen on multi-trade jobsites when necessary.
  • Stocked inventory areas with supplies needed for upcoming jobs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.

Cashier

Panera Bread
Baltimore, Maryland
10.2020 - 11.2022
  • Handled customer orders, provided amazing customer service, completed online orders, handled cash, specialized orders according to customer needs
  • Trained 10+ New employees on cashier and the jobs that came included, also taught new employees store values
  • Handled customer complaints professionally and only brought out manager when tension escalated too high
  • Managed cash transactions daily with rarely any mistakes

Youth Exhibit Guide

National Aquarium
Baltimore, Maryland
07.2020 - 08.2021
  • Answered guest questions about exhibit animals
  • Provided guests with directions to certain areas of the building
  • Communicated with guest if an area was out of order or if an animals was not available
  • Handled customer complaints professionally, only paged supervisors with complaints I couldn't handle

Education

Western high school -

Western High School
Baltimore, Maryland
06.2021

Skills

  • Customer service
  • Sales expertise
  • Leadership qualities
  • Teamwork
  • Ability to work under pressure
  • Positive attitude
  • Deadline management

Timeline

Team Member

Shake Shack
06.2024 - Current

Flooring Specialist

Home Depot
12.2022 - 06.2023

Cashier

Panera Bread
10.2020 - 11.2022

Youth Exhibit Guide

National Aquarium
07.2020 - 08.2021

Western high school -

Western High School

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Miracle Vaughn