Miracle Walls
Ocala,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Park Place Behavioral Health Care
09.2022 - 06.2024
- Find/ Assess clients who may have issues with substance abuse as well as mental health concerns
- Charted data into systems
- Communicated with medical assistants and doctors if client needs outpatient treatment
- Mastered many screening tools such as the Gad-7, PHQ-9, GPRA, AUDIT, DAST, etc
- Motivational interviewing
- Adjusted to different clinical settings
- Observed hospital flow and understand clinical environment
Customer Service Representative
Ansafone Contact Centers
02.2020 - 09.2022
- Assisted costumers with issues regarding their accounts in a timely manner
- Made sure all calls were quality assured as I was always top three when scored by QA team
- Fast learner
- Efficient in computers and adjust quickly to different systems and updates
- Handled fast paced inbound calls and was always acknowledged for quick call handling
- 100% answer rate
Education
Medical Office Administration -
Institute of Medical and Business Careers
Ocala, FL07.2022
Skills
- Computer skills
- Motivational interviewing
- Administrative Experience
- Management
- Medical records
- Customer service
- Sales
- Quality assurance
- Analysis skills
- Office management
- Phone etiquette
- Microsoft Office
- Account management
- Data entry
- Peer Support Ethics
- Recovery guidance
- Rapport Building
- Problem-solving skills
- Mental Health Advocacy
- Behavioral Health Knowledge
- Mental Health Services
- Leadership skills
- Empathy Development
- Appointment Scheduling
- Resource Navigation
- Providing direction
- Multicultural Sensitivity
- Social activity planning
- Conflict Resolution
- Documentation And Reporting
- Mental Health Support
- Support Group Facilitation
- Treatment Plans
- Crisis Management
- Crisis Intervention
- Data Confidentiality
- Patient Referrals
- Intervention Planning
- Community resources specialist
- Care Planning
- Team Collaboration
- File and Record Keeping
- Patient Advocacy
- Interpersonal Communication
- Crisis Response
- Case management proficiency
- Staff Training
- Positive patient experiences
- Referral Coordination
- Case Management
Certification
- Driver's License
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Peer Support Specialist
Park Place Behavioral Health Care
09.2022 - 06.2024
Customer Service Representative
Ansafone Contact Centers
02.2020 - 09.2022
Medical Office Administration -
Institute of Medical and Business Careers