Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miracle Wilson

Forest Park,GA

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Kroger
Chamblee Tucker, GA
02.2023 - Current
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Composed correspondence, reports and meeting notes.
  • Prepared and prioritized calendars and correspondence.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Planned and presented training and mentoring to new team members.
  • Assisted with pre-screening interviews and presenting candidate recommendations to management.
  • Assessed new hires for compliance with company, state and federal requirements.
  • Organized and maintained confidential records for office employee files, health records and protected information.
  • Communicated with applicants to maintain engagement during recruiting.
  • Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.
  • Motivated and inspired employees to achieve goals and meet business objectives.

Department Lead

Kroger
Forest Park, GA
11.2022 - 02.2023
  • Managed effective stock rotation and inventory placement.
  • Oversaw department schedule, projects and quality standards.
  • Put together special displays and coached employees on latest promotions.
  • Utilized pre-determined corporate plans to merchandise new products.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced workloads to meet targets without overtaxing employees.
  • Utilized excellent math skills to maintain accurate inventory levels.

Ecommerce Clerk

Kroger
Chamblee Tucker, GA
12.2016 - 02.2023
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Assisted teammates with daily tasks during peak periods.
  • Completed pickup and shopping orders for customers within local area.
  • Suggested comparable products to replace out-of-stock items.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Scanned items when pulling from shelves to update system stock information.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reduced process lags by training employees on best practices and protocols.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Education

High School Diploma -

Tri-Cities High School
East Point, GA
06.1999

Skills

  • Project Management
  • Customer Service
  • Strategic Planning
  • Back Office Operations
  • Invoicing and Billing
  • Time and Labor Control
  • Customer Relations

Timeline

Administrative Assistant

Kroger
02.2023 - Current

Department Lead

Kroger
11.2022 - 02.2023

Ecommerce Clerk

Kroger
12.2016 - 02.2023

High School Diploma -

Tri-Cities High School

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Miracle Wilson