Mirah Coleman
Midland ,Tx
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at Starbucks and Chick-fil-A. Proven ability to enhance customer satisfaction through personalized service and efficient workflows. A dedicated team player with strong time management and performance improvement skills, consistently exceeding expectations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks, Barista
Midland, TX
02.2024 - Current
- Prepared and served high-quality beverages following standardized recipes.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Assisted customers in menu selections, enhancing overall satisfaction through personalized service.
- Operated espresso machines and brewing equipment efficiently to meet customer demand during peak hours.
Crew Member
Chick Fila a
Midland, TX
05.2023 - 11.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated kitchen equipment and maintained cleanliness to adhere to health and safety standards.
- Collaborated with team members to efficiently prepare and serve food items during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
- Monitored inventory levels, communicated shortages, and restocked supplies as needed.
- Implemented improved workflows to enhance speed of service during high-demand periods.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
Home Depot
Midland Tx
06.2022 - 08.2023
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
- Assisted in training new team members on product knowledge and customer service best practices.
- Processed transactions accurately using point-of-sale systems, ensuring swift checkout experiences.
- Collaborated with team members to maintain optimal stock levels, enhancing store organization and accessibility.
- Monitored inventory levels, placing orders as needed to prevent stock shortages and improve customer satisfaction.
- Provided personalized product recommendations based on customer needs, increasing upsell opportunities.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery processes.
Education
High School Diploma -
Midland High School
Midland, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Cleanliness
- Exceptional customer service
- Performance improvement
Timeline
Barista
Starbucks, Barista
02.2024 - Current
Crew Member
Chick Fila a
05.2023 - 11.2024
Customer Service Representative
Home Depot
06.2022 - 08.2023
High School Diploma -
Midland High School