Miraim L. Romano
Museum of Ice Cream
CHICAGO,IL
2
Languages
7
years of professional experience
Results-driven professional with extensive experience in project planning and staff training. Known for implementing efficient workflows that enhance productivity and improve service delivery to diverse audiences.
Work History
Spanish Translator
2 Years- Collaborated with museum leadership to adapt multilingual signage for diverse audiences, enhancing visitor engagement.
- Conducted quality assurance reviews of translations, ensuring adherence to museum standards and linguistic precision.
- Implemented streamlined processes for translation workflow, reducing turnaround times for updates and materials.
- Led workshops on bilingual communication strategies for staff, improving overall service delivery to Spanish-speaking visitors.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Streamlined workflow for colleagues by offering real-time interpretation during meetings and conferences.
Assistant General Manager
1 Year- Led training programs for a staff of 35 to improve performance and ensure adherence to standards.
- Developed inventory management with leadership from the ground up for accurate inventory.
- Monitored financial reports to track expenses and identify opportunities for cost savings.
- Conducted performance reviews, providing constructive feedback to support employee development.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
Brand Ambassador Team Lead
1 Year 1 Month- Led team in executing brand campaigns, enhancing customer engagement and brand visibility within the neighborhood community.
- Conducted market research to identify trends, informing strategic adjustments in brand positioning.
- Trained and mentored new ambassadors, fostering a collaborative and productive environment.
- Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
- Collaborated with marketing teams and local group/clubs to align expand our brand across various channels and platforms.
- Company Outreach Liaison Ambassador to the Chamber of Commerce, fostering relationships for future collaboration.
- Coordinated logistics for events, optimizing resources for maximum outreach effectiveness.
Store Supervisor
3 Years 2 Months- Supervised daily operations to ensure quality customer service and efficient workflow.
- Trained and mentored new team members on company standards and operational procedures.
- Managed inventory levels, conducting regular stock counts to minimize discrepancies.
- Implemented process improvements that enhanced team productivity and service speed.
- Resolved customer complaints effectively, ensuring a positive experience for all patrons.
- Coordinated staff schedules to optimize coverage during peak hours and events.
Education
Bachelor of Arts - Marketing Management And Research
Associate of Arts - Business Economics
Skills
Spanish translation
Cross-cultural communication
Public relations
Translation marketing
Multilingual content adaptation
Marketing
Networking outreach
Trend analysis
Complex Problem-solving
Staff training and development
Language training
Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spanish Translator
Museum of Ice Cream
08.2024 - 08.2026Read More
Assistant General Manager
Cal's Corner Cafe
09.2023 - 09.2024Read More
Brand Ambassador Team Lead
Capital One
07.2022 - 08.2023Read More
Store Supervisor
Starbucks
05.2019 - 07.2022Read More
City Colleges of Chicago
Associate of Arts from Business Economics
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Southern Illinois University, Carbondale
Bachelor of Arts from Marketing Management And Research
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